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Topic: Site functionality issues? (feedback, PM outboxes, etc)  (Read 1897 times)
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thanate
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« on: December 09, 2018 05:53:47 PM »

A few of us on the swap boards have been noticing some site functionality issues recently, and I know a bunch of helpdesk tickets have been opened, but there doesn't seem to be anywhere official to check in on the status of what's going on.  

Things I know that aren't loading/working properly include:  
*Feedback system
*PM outboxes
*Image rotation
*adding buddies (not actually a problem)
*Moving threads to new boards (thanks, geekgirl1000100)

Are there more of these?  Are they related?  What do I do about the swap I'm starting at the end of the week if I can't officially sign up half the participants, not to mention everyone waiting on feedback from finished swaps?

Any updates greatly appreciated!

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Official site updates posted here as we have them available https://www.craftster.org/forum/index.php?topic=456791.0
Reply on that thread or click Notify to receive thread updates.  Thank you!! --sweets4ever
« Last Edit: January 03, 2019 09:13:02 AM by sweets4ever » THIS ROCKS   Logged

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JoyfulClover
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« Reply #1 on: December 09, 2018 06:30:40 PM »

I want to second the feedback matter, as I submitted a ticket as well. craftylittlemonkey requested feedback (positive - great swapper!) to sign up for another swap. And thanate is also at 5, and based on this post also needs feedback (positive - great swapper!).

Can this be done by a mod while the matter resolves? Or can the 5 swap rule be waved temporarily?

I have a few others as well, and can PM if needed, but these were the most urgent. By posting details I'm hoping it will help if y'all have back-end access.

Thanks for posting, thanate!
JClove
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sweets4ever
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« Reply #2 on: December 10, 2018 09:47:16 AM »

Hey there!  The outbox + feedback system was reported to me, but I don't see any tickets for image rotation & buddies.  Let me add those to my ticket to tech right now!

I reported the earlier issues to them on December 5, though.  I believe they were related to a site update they rolled out that day.  Checking in with them right now for an update, and I'll pass it along as soon as I have it! Smiley
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sweets4ever
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« Reply #3 on: December 10, 2018 09:49:21 AM »

I want to second the feedback matter, as I submitted a ticket as well. craftylittlemonkey requested feedback (positive - great swapper!) to sign up for another swap. And thanate is also at 5, and based on this post also needs feedback (positive - great swapper!).

Can this be done by a mod while the matter resolves? Or can the 5 swap rule be waved temporarily?

I have a few others as well, and can PM if needed, but these were the most urgent. By posting details I'm hoping it will help if y'all have back-end access.

Thanks for posting, thanate!
JClove

I will ping the Swap Moderators to answer this for ya!  I don't want to answer for them.  They don't send me holiday treats when I do that. Cheesy
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sweets4ever
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« Reply #4 on: December 10, 2018 09:56:46 AM »

thanate, when you have a moment, could you detail the Buddies issue for me, please?  I just tried adding you and it appears to be working, but I might not be trying to reproduce the correct issue.  Thank you for your help!
« Last Edit: December 10, 2018 09:56:59 AM by sweets4ever » THIS ROCKS   Logged

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craftylittlemonkey
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« Reply #5 on: December 10, 2018 10:47:57 AM »

I haven't been able to rotate images for days, cell phone & computer are the same. Click the button & get a blank page that just never goes anywhere.

I was wondering if there was an update or some other tweaking. Maybe it's an extra step to make an announcement when that happens but it could give peeps a quick answer to unexpected site issues if there was a head's up? I know I would just chalk issues up to that if I knew there was scheduled maintenance.
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sweets4ever
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« Reply #6 on: December 10, 2018 11:30:57 AM »


I was wondering if there was an update or some other tweaking. Maybe it's an extra step to make an announcement when that happens but it could give peeps a quick answer to unexpected site issues if there was a head's up? I know I would just chalk issues up to that if I knew there was scheduled maintenance.

I probably could, but I'm not sure if it would actually be beneficial, or just a flurry of spam to most people. Cheesy  We release a lot of updates and patches.
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sweets4ever
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« Reply #7 on: December 10, 2018 11:32:24 AM »

Plus, I really do need you guys to report these issues! Smiley  I'd rather people report them then just hope it works itself out after a release.
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craftylittlemonkey
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« Reply #8 on: December 10, 2018 11:57:00 AM »

Aha, totally get you.
Alternately, would it be possible to put a link or info somewhere on how to submit a help-desk ticket? In all my time here I have never come across that and have no idea how it's done. It's mentioned here or there but ... no link. I confess I send messages to the lovely Pam who is always so gracious about helping out (she rotated my photos for me the other day, the absolute DOLL!). I know that's not how to do it but it's an excuse to chat with her so I do, naughty naughty Cheesy.
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sweets4ever
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« Reply #9 on: December 10, 2018 12:02:06 PM »

To be fair, I often make up excuses to chat with her, too. Cheesy

If you scroll alllll the way up to the top of the screen, you'll see "Help | About | Contact | Press | Advertise | Cookie Policy | Terms | Site Map"

Click Help then HELP DESK.

Or here's a direct link for ya!  http://helpdesk.craftster.org/
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