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Topic: Just got a new machine, not sure if I got swindled - help?  (Read 2225 times)
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« on: June 19, 2013 04:51:46 PM »

Hey guys!  I'm new here, so please bear with me.

My White 4075 seized up.  One repair shop said it had gaulded and wouldn't even start repairs because he estimated the costs would being at $130 and quickly exceed the actual worth of the machine. Another sewing machine dealer said that wasn't the case and 99% likely it just needed maintenance instead to get it going again.  I make toys, mostly out of fleece and different types of cotton or flannels along with the occasional upholstery fabric.  I'd had a lot of trouble with my White for some things when it came to sewing through multiple layers, etc, but I don't know if that's my own ignorance/lack of maintenance or the machine.  I was advised a computerized machine would make dealing with all those short seams easier/better/etc.

Either way, the lady at the second store directed me to a Janome Magnolia 7033. I was also looking at a Viking Emerald 118.  I like manual because I like having control and feel like that's sturdier, but the lady said the computerized machines have less parts to break.  I don't know.

But after reading about it and sewing on it, it seems like a very nice machine.  I'm just feeling overwhelmed in the aftermath.  She told me in store the price is 499 but on their website (and most other online vendors I could find) carried it for 399.  I asked her and she described to me that the difference is the online price doesn't include owner's classes, service or support.

But they told me the owner's classes are free?  And that I pay for the maintenance at around $130 a pop.

So now I'm confused because then what is the advantage when everything that is supposedly free is actually part of the price and then I have to pay for additionally?

I've never done this before, so does this make sense to anyone?

The end plan we decided on was that she threw in servicing my White along with the purchase of the new Janome together for 449.99.  I just... am feeling overwhelmed by it all still.

Does this line up with what makes sense to you more experienced people?  I'm not a haggler, I'm not interested in haggling but I'm having a hard time nailing down what anything SHOULD cost or how things SHOULD work.

I'd appreciate some direction on this, thank you guys.<3
« Last Edit: June 25, 2013 11:14:10 AM by jungrrl - Reason: edited to comply with Craftster guidelines » THIS ROCKS   Logged
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« Reply #1 on: June 20, 2013 12:13:12 AM »

Usually machines are more expensive when purchased AT the store rather than via the internet.  I'm kind of surprised they didn't offer THEIR online price to you when you mentioned the fact they were offering it for a lesser price on their webpage.  It could just be the store's policy, or maybe it was on sale for a while and it ended?

What she said is true- when you get the machine online you just get The Machine.  You get some free classes, and it builds a relationship between you the customer and the store.  I just bought a Janome 4030 in the last week of May- so I just went through this.  Wink  It's a computerized machine as well, and let me tell you, I'm blown away by it.  I think you will end up really enjoying yours once you get used to it.  They really are more durable and sturdy than you think too.   

If the store you purchased through is anything like the one I did business with, I bet they will be willing to answer questions and solve problems you have with it even AFTER your free classes.  Check when you take your classes too- sometimes stores will give you a special, like 20% accessories and things on the day you take your free class.  (My store says it gets customers to come and take the free class to get the most out of their machine.) 

It does sound normal that you would pay for regular maintenance for the machine.  Their regular service price is a little higher than the quote I got, but everything varies store to store.  Do you think the sales associate you spoke with meant if something breaks they do the warranty stuff in store?  (IE- free and you don't have to send it out?)

That's not a bad price for your new machine plus getting your old one serviced.  Smiley  I'd be pretty darn excited!  It is a good chunk of change, but essentially you are getting two working machines back to go crazy with. 
Sometimes a crazy good sale or something will crop up if you are lucky enough to stumble onto it.  Memorial Day week/weekend really helped me out with that.  But there's never a guarantee on a good sale when you need a new machine within a time frame!
Also, it's far better than getting something through the mail, since you know the machine will work.  Stuff happens during shipping, plus shipping can be pricey too.   

Did that help you a little bit? 

Happy sewing with the new machine! Cheesy

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« Reply #2 on: November 27, 2013 01:44:45 PM »

I don't think you were swindled. In store prices are often higher at small shops, sometimes it's jokingly called the "brick and mortar tax". If I understand correctly you paid ~$450, the online price is about ~$300, so that's $50 higher. For that $50 you are supposed to get free classes AND your old machine will repaired and returned to you? To me that sounds fair and reasonable.

Now, OTOH, if you paid $50 more to buy in store AND traded in your old machine, that doesn't sound as fair or reasonable.
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« Reply #3 on: February 23, 2014 05:56:07 PM »

I agree with the others who responded. You didn't get swindled. Free classes should really be called 'included'. It's just good marketing to call them free.

I go back to the dealer all the time with questions. My deal went out of business and now I take my questions to the dealer who services my machine. They are really nice about answering them, because they are still full service. I get my machine serviced yearly for maybe 130 - 150$ and so yes, after a while you will have spent more on service than the purchase price. But if it's a good quality machine then I think it's worth it.

Very much like caring for a car, when you use your machine a lot. Which I do too.


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