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Topic: Custom item requests falling through- What am I doing wrong?  (Read 2583 times)
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« on: September 18, 2012 06:33:21 PM »

I've gotten two convos about possible custom items in less than a week, which is rare for me, and neither seem to be going anywhere. Can anyone give me some advice about what I'm doing wrong?

1. Person wants to know if I can crochet them a cat plushie, even though I mostly work with human-shaped plushies. I tell them that I might be able to, but it would help to see a picture of what they were looking for so I would have a better idea of if it's something I'd be able to make. They say that they understand and that they would send me pictures, then no response from them about it. Maybe they were just interested if I'd be able to do it, but I don't understand why they never followed up with pictures so I could give them a better answer?

2. Person wants to know if I can make them 7 beard hats by October 11th. I tell them I can, ask for clarification about what colors they want, and explain how I treat custom orders- basically, they pay for it, I use part of that money to pay for supplies, I keep them updated about my progress making them, and send them a notice when they're shipped with tracking information. No word back from this person either. I'm thinking maybe they weren't expecting to have to pay the whole thing upfront? But I phrased it something like, "Let me know if this works for you" so they could have asked to arrange something different.

Normally I wouldn't care so much about losing potential sales, but this is the only interest shown in my shop in weeks and I'm a bit strapped for cash right now so I need every sale I can get Sad Any advice for ways I can handle custom order requests different in the future?

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« Reply #1 on: September 19, 2012 06:38:51 AM »

I don't see what you have done wrong. It's just bad luck getting such careless customers. But I would send them a friendly reminder. Then if they don't react forget about them and focus on finding nicer buyers.

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« Reply #2 on: September 20, 2012 12:22:01 PM »

Thanks! I'm still trying to figure things out so I didn't know if I had done something wrong or not. Glad to hear that it's probably not my fault. Smiley

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« Reply #3 on: October 26, 2012 04:48:15 AM »

That's just the way people are. They get excited about something and need to vocalize it right away. Unfortunately they raise the hopes of the person who wants to make money off it.

When I get custom inquiries I typically send an initial response and one follow-up, then forget about it. Don't waste any more time on unserious people.

« Reply #4 on: December 09, 2013 09:36:52 AM »

That happened to me once, too. Considering I have had so few sales I was pretty disappointed. I noticed later that the person had favorited an item just like the one she asked me for only it was more commercial looking with machine embroidery instead of hand Sad

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« Reply #5 on: May 11, 2014 05:15:30 AM »

I don't think you're doing anything wrong.  Unfortunately, it's just the way some people are.  I've turned many custom order requests into actual orders, but there are always those who either change their mind or who are just doing it for the sake of doing it.  Many, many people are bored and lonely and will initiate a custom order request just to "talk" to someone.  It does become annoying though.  Even though I don't have to pay the $.20 listing fee for these bogus custom listings, I spend way too much time in working up the details of the listing to have it go ignored.  But, I really don't see any way to eliminate the problem.

Just know that you're not alone.  It happens to everyone.

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« Reply #6 on: January 15, 2015 03:58:32 AM »

You haven't done anything wrong. Unfortunately, customers change their minds, get distracted and forget to come back to the order, or any number of reasons.

I had this happen to me and incorrectly thought my custom order form wasn't reaching them. I discovered that it was; I wasn't doing anything wrong.

It's annoying when they don't communicate back, but that is the way it goes sometimes. Just keep doing what you are doing, the sales will come!

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« Reply #7 on: May 19, 2015 12:21:46 AM »

I hear you on the custom order thing! Sometimes you take ten minutes to respond and try to give as much info as you can, and they just never get back to you. Not much you can do about it.

I have to tell you, though; sometimes you can be surprised. I had a lady convo to ask me about making her an album for her cruise photos. We went back and forth about six times working out the size, colors, etc. and then she dropped off the face of the earth. NINETEEN MONTHS LATER, she convo'ed again and said she was ready to buy!   Shocked

She turned out to be one of the nicest people I'd ever worked with. Go figure! So you just never know.


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