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Topic: Buyer Turn Offs  (Read 64261 times)
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« Reply #230 on: December 28, 2011 03:46:16 PM »

Bizare product descriptions really turn me off.  I don't mind them being creative and maybe a bit off the wall, but when they're so confusing and horrible to read you have no idea what you're actually buying it's just a big NO from me. 

For example, ifyou're selling a necklace and you want to add a flowery fairtytale type description to go with it, that's fine, but when you start getting really avante garde with haikus about your lunch time indegestion and leave out any mention of the product actually for sale then I'm not sure I want to do business with you. 

Be creative, but don't forget that you're trying to sell me something too.

Also a turn off - random pictures that have nothing to do with the product.  Sure, your baby is cute, but if you're selling me soap - shouldn't there be soap in the picture?

« Reply #231 on: January 02, 2012 08:05:57 PM »

1) Spelling and grammar: if you type like a lazy person then how am I supposed to trust that I'm getting your upmost quality of work? It's almost like sending a message to the world saying "I can't take 2.3 seconds to type out a sentence but I'm saying that this $200 tube dress is worth every penny."

2) Shipping: My mother has a eBay store on the side and, for her, shipping is a HUGE deal. I've sent a fair amount of things and I even yell at my boyfriend when gifts he sends me aren't properly packaged (or he spent more money than he had to). Etsy isn't eBay. If you yourself aren't taking the journey to send your items and make sure they arrive on time, then $20 shipping is a bit obsessive; especially for items that are no bigger than a basketball and no lighter than maybe three pounds. Also, only if you send things via Media Mail does it take 12 days to send stuff...I've had things take up to two weeks to get them after the seller said they were "shipping it now."

3) Over-pricing: I know you spend a lot of time and energy on your creation but there is a lot of overcharging on etsy. I have seen products (namely clothing) that, if I take my best guess, I can name the fabric it's made of and give a "if it's made of the best stuff around" price on just fabric alone. I believe that if you're selling a basic skirt for $80 then that better be made of the highest quality you could find. If your friends look at something and go "I would pay that. It's handmade and I know I'm getting exactly what I'm paying for." then you are off to a great start. Of course, there will ALWAYS be people who complain about price but 70% of the stuff on etsy is fairly overpriced. It also shows that they didn't look at other products at least seemingly like theirs to get a price range.

4) Misrepresentation of items: I know this doesn't show up on etsy stores a lot but I have been warned to not buy from certain people. I tend to like it if people have dA accounts and pictures of people wearing/holding/whatever-ing the stuff they have bought from you.

5) No measurements: most people have slightly different ideas on what a small, medium, large, XL, and XXL look like on a person and their measurements. When people sell items as "unisex," I stay away because of the fact that I am a girl and I want something that fits me like it should fit a girl and since my Cali ID doesn't read "unisex," no measurements is a huge turn off.

6) When I see that they have "custom items" (items they made for others and are just waiting for them to come up with the money and instanta-buy it) and they have a few different prices on them. I saw a few custom sweaters and two of them read for $140 and the last one read for $90.

7) When people sell things from a pattern. I don't know why, but the extra effort for them physically going through the trials and tribulations of making their own pattern just sounds more attractive. It also shows the lack of creativity on the sellers part.
« Last Edit: January 03, 2012 10:52:54 AM by Bleuberry » THIS ROCKS   Logged
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