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Topic: It's my shop - don't I call the shots?  (Read 7154 times)
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« Reply #10 on: November 05, 2009 12:21:27 PM »

Oh I know those kinds of people. I had a lot on eBay too. I just think they do not realize how long it takes and what detail goes into your making a bag. I hand paint my wings with images in several layers so a discount is not usually something i can do.
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« Reply #11 on: November 05, 2009 04:53:25 PM »

I am finding out that non crafters have no clue about what is entailed in making a product - I kind of find that shocking almost. I seem to take my crafting for granted a lot of times, that's prob why I under price my stuff. That still doesn't excuse the rudeness we all encounter from time to time. Thanks for your comment navyfamily4.

« Reply #12 on: April 14, 2010 09:56:07 PM »

I've taken a few small business classes at my college and all of them agree that the customer isn't always right. Being a good business person means that you stand by your product and support your customer. It sounds like someone was trying to take advantage of you and a smart business person knows that there is a line that you don't let the customer cross. A handmade object is a piece of art. She needs to respect the work and love that goes into that. Since she didn't. It sounds like you correctly and respectfully declined to let her take advantage of you. GOOD JOB!!!

You just keep on trying till you run out of cake.
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« Reply #13 on: June 02, 2010 08:09:46 AM »

It sounds like you correctly and respectfully declined to let her take advantage of you. GOOD JOB!!!

Thanks Tootie22 (sorry this is late), I appreciate your response.

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« Reply #14 on: August 17, 2010 09:47:01 PM »

I'm a Etsy buyer only. I totally side with you on this one. Whenever I have made a special request, I let them know basically what I want and then say something like: "I"ll leave the rest to your artistic perception" since basically I have none.  Smiley  Once I have browsed a sellers shop, I usually have a pretty good idea of how they make things. Check their feedback and if I'm comfortable with that, than I don't have a problem with their own interpretation.

You were probably more patient with this than I would have been.
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« Reply #15 on: August 25, 2010 10:44:27 PM »

it has been my experience that unless a customer already knows exactly how your craft is done, it's best to try to keep things simple. clarifying a term is totally fine (like topstitching vs bag lining) if it will impact the product design, but if you know what they mean, then don't bother with correcting terminology. try to use layman terms when possible (like ask what fabric she wants "on the inside of the bag" instead of asking what "bag lining" she wants). it's generally easier to just not even mention things like creating a new pattern. if you overload them with information about the complexities of the project, you can actually end up confusing and aggravating some people instead of just coming off as the knowledgeable crafter that you are. (this is not always true, but it's easy to go back and explain more when asked, where it's not easy to go back and take away words that have led to confusion.) if they don't know that a certain part of the product can be changed at whim, they won't ask for it.

i used to work at a jewelry store that offered jewelry repairs, but there were some repairs that we just weren't able to do for various metallurgical reasons. invariably, when a customer would come in wanting the type of thing that cannot be done, i'd always manage to get into little arguments with them over it by trying to be helpful and explaining why the thing they wanted done was not physically possible. eventually, my boss told me that the problem was that i explained too much, giving them the opportunity to try to find loopholes in my logic. so the next time, i just said that we couldn't do it, and offered no explanation as to why. the customer accepted it as fact straight away. funny how the human brain works Tongue

« Reply #16 on: August 28, 2010 07:38:49 PM »

I just have to add...you are awesome!
Maybe I've been in retail too long, and seen too many whiny people get their way.

I think you had every right to do exactly as you did.  Even if she bought the lining fabric for you, I would have pointed out that she might have recieved a small discount, but that the amount she would have saved would have been used to pay the shipping, or even (as the case probably was) that it would have personally cost you more to buy fabric from somewhere that wasn't your regular source.
Not that you could do any of those things now...

Anyway, I still think you did the right thing.  More power to you.

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« Reply #17 on: December 12, 2010 06:58:21 AM »

I totally agree, the customer is not always right and when it's your shop, you call the shots! I recently had to decline a request, I didn't want to do it, but when you know it won't end well, there's no sense it letting it get that far. I take a lot of requests and just play it by ear each time.

« Reply #18 on: March 03, 2011 06:57:14 PM »

oh the horror...

it gets abit funny when it comes to custom orders, so if you dont want the hassle maybe refuse custom orders... at the end of the day, it is indeed your shop and you make the calls.

i know i certaintly wouldnt be buying someone elses fabric.. thats the customers job if she wants that particular fabric.

frustrating.. worst thing if u did get the sale, then she left bad feedback. so maybe not worth it, but not all etsy buyers are like that..

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