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Topic: DOS in melt and pour soap base? And, what to do about unhelpful suppliers?  (Read 717 times)
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« on: July 27, 2009 01:02:12 PM »

So I placed a large order through Wholesale Supplies Plus recently . . . I got my order yesterday.  Everything else looked fine, but when I went to use some of the 24-lb block of natural shea soap base, I saw, much to my displeasure, some orangish-brownish spots on two sides of the block.  I figured this was the Dreaded Orange Spots, so I called their customer care.  The lady there kinda hemmed and hawed, and tried to tell me that "soap bases DON'T go bad," to which I told her ANYTHING can go bad, given the right circumstances . . . she finally offered me a $10 credit, which I reluctantly accepted.  My questions are, One, should I have been "more pushy" and asked for a credit of the full price of that item, and Two, if I cut off the nasty orange spots, is the rest of the shea soap still usable, like she claimed, or not?  Should I call back their customer care, and tell them I want a full refund of this item?  I just really don't know.

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« Reply #1 on: July 30, 2009 12:21:38 PM »

Hmm . . . I'm personally not sure whether MP soap can get DOS.  I've had good results in the past from WSP (wholesale supplies plus) but I don't think I've actually had to call or email their CS people.  If they won't give you a credit, maybe you can just cut out the orange spots?  I think this is primarily a cosmetic problem or issue, and won't actually "hurt" you if you use soap that has DOS.  Good luck!

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