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Topic: RUDE seller... am I being unreasonable?  (Read 2328 times)
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« on: October 09, 2008 06:06:02 PM »

So, I had weird experience today and its left me really grouchy so I have to get some advice on this.

I posted a request on Etsy for a custom made item and was very specific about what it was that I am looking for. I explained to people that I am an artist (BA in studio art - painting and life drawing) but I was looking for an original piece of art to give as a gift that isn't necessarily something I could make. I gave examples of art styles that I am looking for, and asked for a certain color palette, and details such as size, distressed edges, etc.

One person in particular, someone who does laser engravings, set me a bid that gave quick run down of something he's made before which was very simple, and while it wasn't necessarily bad it wasn't at all what I'd described. It was also much smaller, with no color and he acknowledged that it wasn't really what I'd asked for, but he bid anyway. So, you'd think that if you acknowledged that it wasn't what someone was asking for you wouldn't be surprised that it was declined, right? I always decline or accept so I don't leave people wondering- I hate bidding on something and never hearing a yes or a no. And each time I decline something I like to thank the person and then let them know that I am declining their bid. So, I said "Thank you for bidding on my request. I am looking for something a little more ornate, but thanks. Warm Regards..."

I got this really rude email back from him that was really defensive saying "I know what you mean, these are pretty cheap and tacking looking. Thanks. Mike" I was really surprised that someone running a business would be sarcastic and rude to a potential customer because they chose not to buy something! I didn't insult his work or call it tacky, I simply told him that I was looking for something of a different style. I am really disgusted by his behavior and it leaves me wondering if I am overreacting? I obviously can't accept all offers, and his was nothing like what I'd asked for- am I being too picky? Should I have kept my mouth shut? I just don't feel that I should be made to feel guilty for declining something I didn't want.

Anyway, thanks for listening and any advice. I feel better sharing that with someone.

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« Reply #1 on: October 10, 2008 05:12:14 PM »

You mustn't feel guilty for someone else's inferiority complex.  Undecided You're not his therapist.

I wouldn't waste another thought about the matter. Let it roll off you like the proverbial water off a duck's back (thanks to my mom for that expression Grin) and move on, IMHO.

« Reply #2 on: October 14, 2008 03:51:03 PM »

Quite the jerkface. Ignore him and his emo self.
« Reply #3 on: October 15, 2008 05:16:25 AM »

I wouldn't spend another bit of energy worrying about it.  Don't take it personal! 

That is sooooo about him & his issues and not at all anything you did wrong. 

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« Reply #4 on: October 18, 2008 08:29:02 PM »

I agree with everyone else.  He obviously has other issues and you are bearing the brunt of them.  Maybe right before he got your message someone else returned something he had made or someone really did call his stuff tacky and cheap.  I wouldn't worry about it!!

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« Reply #5 on: October 19, 2008 03:25:50 PM »

Thanks everyone.  Grin
I replied to his message and told him that I wasn't insulting his work, I had just decided on another seller and I was shocked at his sarcastic and rude response. I think he was so embarrassed he chose not to reply again. My thoughts are "Good! You should be embarrassed to treat someone like that!"

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« Reply #6 on: October 20, 2008 12:03:02 PM »

Could be he had a really bad day - I'm snarky when things go wrong. At least I don't deal with customers when I'm annoyed...

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