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Topic: can we as swappers submit feedback???  (Read 2213 times)
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mellyp
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« on: March 17, 2006 10:59:25 AM »

i searched this board for awhile and didn't find the answer to my question - i apologize if i am posting something that has already been discussed but i couldn't find anything quite like what i was seaching for: there are many threads relating to organizers posting feedback from swaps but nothing really for actual swap participants to give feedback on their partners.
i noticed that a recent swap partner of mine is currently MIA from a swap right now, so just out of curiosity, i did a random search for her username and there were at least 3 previous swaps that she was either MIA/extremely late without asking for an extension or being flagged as a potential flaker. i know we can't expect organizers to have the time to check each swap participant this way - especially if their profiles don't reflect this info. when i started to have problems with my partner i was in contact with the organizers and while they were very helpful i was disappointed to see that my partner received "positive" as the feedback on her profile for our swap, without any mention of her lateness or the multiple attempts to contact her that went unanswered. i am just wondering if there is a better way to keep track of this kind of participant history...is there some way that we can help the organizers to weed out potential flakers? maybe some kind of a feedback form that we could complete at the end of each swap, it could be pm'd to the organizers when we contact them to let them know we received...?
thanks for listening -
-mellyp
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Mikaiyawa
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« Reply #1 on: March 17, 2006 11:33:22 AM »

It sounds like a good idea, but it may also be a pain in the tushie to implement.  The other thing I can see also counting against such a system is it could be easy to abuse.  I would like to think that no one would ever post a negative nasty just for spite, but I also would haveliked to think that flaking never happend, and we *know* it does.

Like I said a good idea I'm just not sure how it could be implemented without being unwieldy.

Mieka
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mellyp
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« Reply #2 on: March 17, 2006 12:49:12 PM »

yeah, i can see where it could go wrong. maybe if it were limited to feedback regarding the perameters of the swap (no commenting on quality or skill) with specific questions to be answered regarding time frame and communication with partner. Or maybe if it were only used in times when the partner had to contact the organizers regarding problems - those people should be red flagged at that point already.

it's hard to figure out ways to restructure a project based on benevolence. i do think that we as participants should be allowed to submit feedback, i think that is the missing link in the feedback/profile process.
thanks,
mellyp
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nix kisses
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« Reply #3 on: March 17, 2006 01:23:14 PM »

I think most of the time things go fairly smoothly and there isn't any real need for participants to give feedback. I think what you (or anyone else that has a reason to weigh in on feedback for a specific case) should do is PM the organizer and/or the swap mods.
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mellyp
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« Reply #4 on: March 17, 2006 01:58:33 PM »

thanks for your input nix kisses- i mentioned earlier that i did pm the organizers as soon as i had problems, and i continuted to keep them in the loop. even tho i communicated with the them the info wasn't acknowlede within her profile so the swapper went on to flake, which is when i found out her track record of doing this multiple times in the past.
i submitted my idea as a queary to leah's swap survey - all we can do is try to give her ideas to help make the process smoother as we're the ones dealing directly with each other and we have the good gauge for what is working and what is not.
-mellyp
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PinkyK
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« Reply #5 on: March 17, 2006 02:09:43 PM »

I do worry about the quality and skill.  I am currently crafting for my first swap and one of the items I made turned out.....well.....below my standards.  So I my plan is to send it anyway with a note that says it didn't turn out the way I had hoped and I'm going to send something else too to make up for it. Luckily it wasn't the large item!

Now, maybe my partner will love it and won't even notice the goof, you know how that can happen, we are our own worst critics. But if not, I would hate to not be able to swap ever again because something I made turned out not as great as I thought it would. Especially when I acknowledged that fact that I messed up and made something extra to make up for it!

But I do agree that if someone is a chronic late sender or they have chronic problems then that should be noted on their feedback.

On the flip side, people should be able to note when someone does REALLY positive things.  That way swap organizers can pair an over achiever with someone who had a previous partner flake. You know to help build back their faith in the swap process?

Perhaps a feedback survey form can be created that can be connected to a person's profile?  The same format that is used to create a poll should work for this purpose too.

Those are my ideas for what their worth......
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Mikaiyawa
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« Reply #6 on: March 17, 2006 02:18:07 PM »

that might be a good solution to my concern about things getting utterly unwieldy.  I wonder how much space per swapper it would take though to have the extra form attached (and that may become a concern)  Maybe limit things to really good or really bad (chronic lateness, repetitive flaker that kind of "bad") to save space so there could be a longer list going back (rather than say, the last six swaps the last twenty or so.  Makes it easy to see if things going goofy is just at one time [like the person signed up for a things then had a dear relative get sick/die or suddenly get transfered by work across country] or if it's a pretty consistent thing.)

Mieka
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mellyp
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« Reply #7 on: March 17, 2006 02:22:46 PM »

the great thing about craftster is that there are all different levels and skills, that is part of what you sign up for when you agree to swaps. you can't fault anyone for trying and doing what they are able to do. i can't imagine any of us would want feedback dealing with that - it wouldn't be fair or even logical.

but back on topic - i think the idea that the feedback/survey form could be something that is attached to a profile, that's a great idea. less work for the organizer and easy to access.
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nix kisses
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« Reply #8 on: March 17, 2006 02:32:21 PM »

thanks for your input nix kisses- i mentioned earlier that i did pm the organizers as soon as i had problems, and i continuted to keep them in the loop. even tho i communicated with the them the info wasn't acknowlede within her profile so the swapper went on to flake, which is when i found out her track record of doing this multiple times in the past.

-mellyp


right, I was just saying that if there's still concerns after the feedback is given then maybe one of the swap moderators should be contacted.

that being said, I think the survey idea could work brilliantly  Smiley
« Last Edit: March 17, 2006 02:35:58 PM by nix kisses » THIS ROCKS   Logged

k8kre8s
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« Reply #9 on: March 18, 2006 04:57:20 PM »

i am a swap participant who has felt a little ripped off by the apparent lack of effort on the part of my partner in the quality of their crafts. while i recognize that everyone has their own strengths and abilities, i do not commit to a swap unless i am sure i can produce a good quality product, and i put in time, effort and sometimes quite a bit of money into my swaps.

and it would be nice to recognize the swappers who put in that extra effort, which i really try to do on my own. maybe a 5-star rating system, similar to those used to rate sellers on ebay or books on amazon. the recipient would be able to *optionally* rate their partner to the organizers, to their partner's profile, or something like that.

this kind of system would help to "motivate" people who may be thinking of winging something off to try that extra bit, and maybe even weed out people who are potential flakers.
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fairyprincessbeaniebaby
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« Reply #10 on: March 22, 2006 08:17:00 AM »

i am a swap participant who has felt a little ripped off by the apparent lack of effort on the part of my partner in the quality of their crafts. while i recognize that everyone has their own strengths and abilities, i do not commit to a swap unless i am sure i can produce a good quality product, and i put in time, effort and sometimes quite a bit of money into my swaps.

and it would be nice to recognize the swappers who put in that extra effort, which i really try to do on my own. maybe a 5-star rating system, similar to those used to rate sellers on ebay or books on amazon. the recipient would be able to *optionally* rate their partner to the organizers, to their partner's profile, or something like that.

this kind of system would help to "motivate" people who may be thinking of winging something off to try that extra bit, and maybe even weed out people who are potential flakers.
i think such a system can be so easily abused, just like on ebay, if someone hasnt sent they could leave feedback first so that it appears that the one who did send didn't and the flaker could play the "well i didnt recieve first and he/she is just covering her own butt by saying i didn't send"
i think if we had a system like this it should be run throught the orginizer

however

my idea is that we just add a extra paragraph to the swep thing that has to be on the first page saying, e.g. "your current swap moderators are Pete and Bob. if you are unhappy about feedback, please contact them via PMs and further discuss it with them." kinda like an appeal system, like ebay have with NPB's so if a good swapper gets bad feedback or vice versa, it can be better handled.
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« Reply #11 on: April 10, 2006 11:25:52 AM »

you could tell the organizer how you feel, and they can post it in their feedback. when i have a good swapper, i say so.
If one of my swappers was having problems with their partner in communication, i would want them to tell me so i can put that in their feedback. I don't want my swappers to be unhappy. But i'm not going to know unless they tell me.

So if you're having a problem with a partner, TELL your organizer. If the organizer doesn't do anything about it, contact a mod. we can add stuff into the feedback.
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mellyp
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« Reply #12 on: April 10, 2006 11:49:03 AM »

thanks for everybody's feedback - it's nice to have some solidarity with this topic. i will continue to stay in touch with my organizers and mods on swaps and hopefully they will accurately document the problems. i love craftster and i appreciate all the work that goes into making it run as smoothly as it does, especially when it's all done on a volunteer effort of so many people.
-mellyp
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peachsorbet
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« Reply #13 on: May 31, 2006 12:42:27 PM »

i am a swap participant who has felt a little ripped off by the apparent lack of effort on the part of my partner in the quality of their crafts. while i recognize that everyone has their own strengths and abilities, i do not commit to a swap unless i am sure i can produce a good quality product, and i put in time, effort and sometimes quite a bit of money into my swaps.

and it would be nice to recognize the swappers who put in that extra effort, which i really try to do on my own. maybe a 5-star rating system, similar to those used to rate sellers on ebay or books on amazon. the recipient would be able to *optionally* rate their partner to the organizers, to their partner's profile, or something like that.

This is a tricky issue because I know I have had thoughts about how much effort exactly went into the swap package I have received. But then again there are swaps where I have sent out a package that I've spent so much time and effort on, thinking that they were the greatest crafts in the world and then looking at everything else in the gallery and feeling like I just don't measure up. Times like that I wonder if my partner is sitting there wondering if I just rushed out a package on their behalf. I agree that I never commit to a swap unless I am sure I can produce a good quality product, but then again, what seems like a good quality product to me, might not seem that way to my receipient.

Maybe we are talking about when it's super obvious? Like an IKEA mug with stickers on it? Tongue

Also, w.r.t. informing your organizers, what would you say? "Hi, I've received and I think my partner didn't put much effort into the package..." In cases like these, how would the organizer verify that the package was subpar? If the package really was subpar? (IMHO a truly subpar package is one where the swapper didn't put effort into the items. Not one where the items themselves aren't that great). Gosh. All this talk is giving me swap anxiety...
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