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Topic: Singer Futura xl550 Thread break error HELP PLEASE!  (Read 1212 times)
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« on: June 07, 2014 07:55:30 AM »

So I purchased a singer futura xl 550 2 weeks ago.  Last weekend I did lots of practicing with the embroidery side and though I did get quite a few thread break errors, I worked through it fine and the designs looked good!  This weekend, however I started getting very frequent thread break errors- I mean the machine won't embroidery more than 5-6 stitches without stopping and saying there is a thread breakage and there usually is not!  I have rethreaded the machine multiple times making sure the thread is in all the right places.  I have decreased the thread tension,  I  switched to the upright thread holder (rather than the horizontal), I took the cover off the machine to make sure there wasn't any little pieces of thread from a previous breakage somewhere that it shouldn't be,  I have tried everything I can think of and am really at a loss.  Anyone have any advice?  Should I exchange the machine (I've only had it 2 weeks)?  I was really enjoying the awesome features of the Futura until all of this and really want to figure out the issue!!!
Blue Box Designs
« Reply #1 on: July 23, 2014 06:09:12 PM »

I just now joined this forum.  I am having a different problem with my Singer XL550 and came looking for help.  That said, I had this problem before.

When I first got my machine, it ran perfectly for about 3 days.  Then, I started getting thread break errors.  I called Singer.  They told me I needed to clean the bobbin case and make sure that when a thread break actually occurs, i should pull the thread through from the bottom as backing it out can leave lint behind.

Did all that.  Still got the error.  Called again.  That time, they told me that I was using the wrong threads.  They said the UV resistant thread I was using was leaving a residue behind and to only use Mediera thread.  I swapped threads. Still got the error and started getting code 7 errors as well.

Called them again. This time, they said the needle was the wrong size and I needed to use a smaller needle.  They said the code 7 was due to not shutting the machine down correctly.   Changed needles. Made sure I shut down correctly.  Still got both errors.

After three months, the embroidery arm stopped moving and just stitched in one spot after completing about 1/2 of the design. Started making a strange noise.  So, I called again. They said I had worn my machine out (attempting to use it for about 5000 stitches a week) and it needed servicing.  A standard Singer service center can't service the electronic machines.  Only two service centers in the entire country can.  In order to get the machine serviced under warranty, I would have to pay shipping both ways.  So, I packed my machine up and drove 2 hours to the Atlanta service center.  Driving it there and picking it up was cheaper than the shipping charges would have been.

When all was said and done, the service center had to reprogram the embroidery arm.  It wasn't programmed correctly from day one. A bit of code was missing. I haven't had those problems since.

So, my best recommendation is to call Singer, ship your machine to the servoce center, and have the embroidery arm reorogrammed. Either that or demand your money back and get a Babylock, Husqvarna, or other machine.
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