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Topic: 'Dead Mail' Sent to Mail Recovery  (Read 2457 times)
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Wizards_Pupil
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« on: April 17, 2013 01:02:14 PM »

Hi,

I've got a question about USPS. My partner sent my package out on the 13th and I just received a update on the USPS tracking site that said my package was now 'Dead Mail/ Sent to Mail Recovery.' It then went on to give me this notification. "Your item could not be delivered or returned to the sender. It is being forwarded to a USPS mail recovery center where it will be processed."

Does anyone know how to handle this? What do I do?
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« Reply #1 on: April 17, 2013 03:31:10 PM »

Oh dear! I did a quick search and it sounds like 'dead mail' is a letter or parcel that can't be delivered and the address info of the sender is not available so it can't be returned either Sad. From what I read, the postal service will open the mail to see if they can find any info that would identify where the package needed to go.

I wonder if you if you could locate your local recovery center and contact them? Maybe your partner could provide identifying details?

I would also open a ticket with the swap mods to see if they have thoughts on a replacement or angel package if you're not able to recover your original mail.

I hope it gets to you!! What a bummer Sad.
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« Reply #2 on: April 17, 2013 03:33:31 PM »

Please open a Help Desk ticket (be sure to choose Swap Related in the menu) with all the particulars-Swap name, USPS # where it was mailed from and where it is going to.  The swap mods will help you sort it out Smiley
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« Reply #3 on: April 17, 2013 05:35:05 PM »

Thanks for the advice, I'll get right on that!
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« Reply #4 on: April 17, 2013 06:20:53 PM »

I'm the partner!
Sigh, I'm in mourning for my dead mail...

I pm'd Wizard's_Pupil and filled her in on this, but this is the legwork I've been up to this afternoon.

I called usps customer service and after telling the automated system "I'd like to talk to a person, please" around 10-ish times I did indeed get to talk to (and this is not sarcastic in the slightest) the nicest most helpful lady.

What she did is open a "case file" for my package and took down my email.
I'll get alerts when anything happens.
I'm also supposed to get an email requesting contact info from me so their investigators can talk to me in person.
As this just happened today, I won't expect anything until tomorrow.

Sad thing is, I checked this morning and the status was the package had made it to St. Paul/50 miles north. Now the status doesn't show St. Paul at all!

Hopefully this all turns out for the best.
The best being that it was only human error and the package is still on it's way and will magically arrive when it's supposed to.

A girl can dream, right?
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« Reply #5 on: April 18, 2013 12:33:35 PM »

Just got off the phone with the post office today and long story short: No case was opened by the formerly "nicest, most helpful" lady.

Instead I got a no-nonsense wonderful man named Mike, who not only opened a case for us but took information I thought it strange the lady yesterday didn't ask for.
Names/Addresses of sender/recipient
My phone number...

He gave me an actual case #!
He also gave me further instructions if I don't get a phone call by end of business Friday.

*************************
Here's what I've learned from all this,
1. Never give up, never surrender!
2. Put a card with all the addresses INSIDE the box within the contents as well as on the outside!
*************************

Oh, and think I've forgotten one thing...The Box was purchased at the post office the day I mailed and the contents were all wrapped up in a plastic shopping bag. Mr. Mike laughed when I told him this and added "so it wasn't like I mailed it in a duct taped garbage bag".
I like leaving a conversation with them chuckling!
 Wink
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« Reply #6 on: April 18, 2013 05:25:49 PM »

I hope you get good results, silentblair! I'm sure you made something amazing, and it would be a shame if it were lost. Keep us posted!
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« Reply #7 on: April 18, 2013 06:37:52 PM »

Putting a card with the to and from addresses INSIDE the package is a great idea!! 

Grin Grin never give up, never surrender!  Hope all works out well!
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« Reply #8 on: April 23, 2013 10:07:08 AM »

Update:
I got a call from the PO that they were sending me a Mail Recovery Form to fill out.

I got the form the next day, filled it out, included pictures, and hand delivered it today.
I also had the counter person read over everything to MAKE SURE it was filled out correctly.  Wink

He informed me this was the last step I could take.
The only thing left to do is wait. If they find it, they'll send it straight to Wizards_Pupil.
If not, then we won't hear anything.

Cross your fingers!
(and toes!)

Here's my question:
Should my absolutely wonderful partner, who is also the organizer go ahead and try to find an angel?
I could try to remake most of the stuff in the package, but I'm not sure of the time table I can commit to....it may take a while...
I feel just awful about this.
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« Reply #9 on: April 23, 2013 10:12:06 AM »

Did they give you any idea at all about when they might send it to her?

I'd say give it until the end of next week, and if we haven't heard anything by then, posting for an angel is in order. Meanwhile, everyone needs to keep their fingers crossed!
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« Reply #10 on: April 23, 2013 10:40:32 AM »



I just cropped this from the form I handed in today.
The counter person pointed it out, asked me if I understood it and said that was the last thing we'll hear unless they find it.
He said they didn't have a time frame to just wait and keep positive thoughts.

They pretty much lay it out on "front street" that if it shows up, it shows. Other than that, oh well....

Let me say this:
Everyone has been extremely polite to me from usps. The help I've gotten is the help they could offer.

Perhaps we could make an addition to the swap faqs to include a card with sending info inside the contents of packages?
If there's nothing else that come from this, perhaps we can avoid further deaths...
(dramatic, but a bit funny too?  Wink )

3 Cheers for Positivity!
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« Reply #11 on: April 23, 2013 12:30:09 PM »

I usually add about 3 layers of clear packing tape across the top of the address area so it cant be damaged easily (plus I usually put one on bottom the same way just so I can say its still there even if the top is damaged...you wont believe how they just toss your mail across the trucks in my area!!)

To just lose someones mail and be like "if we find it yay, if not oh well" is just...wow... my mailman learned not to say that to me when he damaged some baby books that came for my daughter and baby brother (seriously!! who folds hardcover books in half to stick them in a mailbox!!) Our post office learned after about half a dozen calls from people all over the city that we like to know our mail is safe with them otherwise...somewhe re else we'll go xD

Hopefully that all gets sorted out...considering the time put into crafting what was lost... I'd take it up with the postal master and tell em, find my stuff, or refund my shipping at the very least.. its the least they should do for you after losing something you worked hard on =S hopefully it works out and they find it though!!
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« Reply #12 on: April 26, 2013 07:17:36 AM »

Update:
Wizards_Pupil and I agreed that I should post pics in the gallery today.
So, I did!

http://www.craftster.org/forum/index.php?topic=422691.20#axzz2RZJcfKvt

 Cheesy

I'll continue to keep my fingers crossed though.

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« Reply #13 on: April 28, 2013 03:41:27 AM »

Update!!!

Yesterday, 1 item has been returned to me from the Mail Recovery Center in Atlanta!!!

Wizards_Pupil and I agreed to wait a week to see if more stuff trickles in. Then I can resend the ALL (optimism is cool) the recovered stuff together. Perhaps some will go to her as well.

Positivity and nice weather rule!
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« Reply #14 on: April 29, 2013 08:04:01 AM »

That's great one item was found! I wonder why it had been separated from the rest?

Fingers crossed that more of your crafts show up soon!
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« Reply #15 on: April 29, 2013 11:00:07 AM »

perusing and read this thread. Can I just say my heart dropped when I saw the lovely package that was lost!! It is so sad those wonderful items are in lalala land. *fx* all items come back to you!
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