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Topic: Member Banned from Craftster  (Read 1805 times)
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shdwstrm
« on: March 20, 2013 01:51:53 PM »

Hi all

Had my fellow crafster and in life best friend Grindhousehussy19 contact me today.  She tried to login to her Craftster and it says she's been banned.  She has no idea what she's done wrong or whatever the reason may be that she is banned.

Any help would be greatly appreciated
Thank You

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« Reply #1 on: March 20, 2013 01:54:13 PM »

Hi there!  Saw a note from her in our email, but haven't gotten that far down the list yet today.  We'll definitely take care of her. Smiley
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shdwstrm
« Reply #2 on: March 20, 2013 01:58:25 PM »

Thank you very much.  I let her know that you"re working on it as soon as you can get to it.  Smiley
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« Reply #3 on: March 20, 2013 01:58:58 PM »

No problem at all!  She'll be back in business by the end of the day, I'm sure!
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« Reply #4 on: March 21, 2013 04:32:05 AM »

I think I may be having the same problem.  I filed a Help Desk Ticket about it on Tuesday, but it didn't seem to be related to my Craftster account.  I could still log in on a friend's computer, but this morning, it started giving the same message over there.  His VPN is letting me in from a Chicago IP right now, so I'm in for the moment, but it's just weird.
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« Reply #5 on: March 21, 2013 10:12:38 AM »

We've figured out what the problem IS now we just need to figure out how to fix it! I apologize!
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« Reply #6 on: March 21, 2013 10:25:12 AM »

Yes, so sorry! Sad  It's not the issue I originally expected.  We're working on it, though!
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GrindHouseHussy19
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« Reply #7 on: March 21, 2013 02:33:43 PM »

Thank you so much for looking into this. I can get on the site with my 4g internet on my phone but on my home network I'm banned. So glad you all know what might be wrong LOL cuz its confusing to me!!  Cheesy
Thanks again for your time it is greatly appreciated.

-Lyn
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« Reply #8 on: March 21, 2013 06:43:13 PM »

Thank so much guys! Everything's working again. Again, thanks for being great admins and working on this for us Smiley
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« Reply #9 on: March 21, 2013 06:52:11 PM »

Wonderful!  It was fixed around 7:30 (Eastern) this evening.  Please let us know if you experience any additional issues with it! Smiley  Again, so sorry about that!
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