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Topic: Did you know-FEEDBACK MUST BE OPENED IMMEDIATELY UPON POSTING A NEW SWAP  (Read 14554 times)
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« on: August 20, 2012 09:56:25 AM »

While nothing replaces a thorough reading of the Swap Info Guide, the swap mods would like to review a few things that both swappers and organizers may not be aware of.  We encourage everyone interested in swapping and/or organizing a swap to take a look through the Swap Info Guide for all the rules of swapping on Craftster!  For experienced swappers/organizers if it has been some time since you have read the Swap Info Guide, please take a look to refresh your memory.


There will be updates regularly on this thread with a new "Did You Know..." topic, some of which will review certain Rules of Swapping (all of which have been in place for quite some time) and some of which will be handy tips to make everyone's swapping experience easier Smiley

Did You Know- Feedback must be opened immediately! If you are an organizer you must open feedback for yourself (and your co-organizer if you have one) right after you post your new swap on the swap board.  Once you have checked the profile of any potential swappers to make sure they are eligible, you need to open feedback for them and add them to your swapper participant list.  If they are on the swapper list, they should have your swap open in their profile.

This is an important habit to get into as an organizer!  Post your swap, open your own feedback. It is surprising how many people forget in the excitement of posting a new swap!




Handy tips covered so far:

Did you know-all swappers must post in the swap thread at least once upon joining a swap (swap rule)

Did you know-feedback must be opened immediately!  If you are an organizer as soon as you post a new swap you should open feedback for yourself.  (swap rule)

Did you know-you can make swap member names clickable on your swap list  (helpful tip)

Did you know-secret partner swap lists should be sent to the Swap Mods  (swap rule)

Did you know- you can post swap items you have made in the appropriate board after your partner receives  (helpful tip)

Did you know- you should use the Help Desk for feedback mistakes! (helpful tip)

Did you know- swap send/receive lists need to be updated right to the end of the swap!  (swap rule)

Did you know-organizers can move their own swap threads (in fact you can move any thread that YOU start Smiley )  (helpful tip)

Did you know-posting pictures is NOT required for positive feedback? (swap rule)

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« Reply #1 on: August 20, 2012 10:23:20 AM »



Did you know-all swappers MUST post at least once in the swap thread
The swap thread is the main source of updates and information for every Craftster swap and a very important Swap Rule is that everyone who has signed up for a swap must post at least once in the swap thread.  Although this is a basic part of swapping, organizers should send a reminder if they notice that one of their swappers has not posted in the thread.   As an organizer you can request in your sign up rules that potential swappers post in the signup thread before you open feedback for them (which is likely the easiest way to keep track) OR note beside their name on the participant list **needs to post in the thread. 

As a swapper it is good practice to get into the habit of posting in the swap thread before you send in your signup, which makes it much easier not to forget!

Please be aware that a swapper may be dropped from a swap if they do not post in the thread before the close of the swap and partner matchup.  Organizers should open a Help Desk ticket in this instance.



I keep a check list on my swapper list of who has posted on the thread so I know who to send a friendly reminder to Smiley
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« Reply #2 on: August 20, 2012 04:11:01 PM »

I keep a check list on my swapper list of who has posted on the thread so I know who to send a friendly reminder to Smiley

I do that too!
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« Reply #3 on: August 21, 2012 07:38:52 AM »

I like this rule!  It feels a bit safer to swap when your partner engages in the thread...part of the fun is to get to know people a bit and to give compliments and support to your fellow swappers...thanks for the reminder!
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« Reply #4 on: August 22, 2012 11:59:17 AM »

I am new here and really want to swap Smashing/ Junking/ Paper items with others.  Do a lot of these occur and are most swaps "themed"?  Thank you for your time.
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« Reply #5 on: August 22, 2012 10:54:11 PM »

I make sure to post in the swap thread before I send my swap sign-up in.


I keep a check list on my swapper list of who has posted on the thread so I know who to send a friendly reminder to Smiley

I do that too!


I'm lazier than you guys, when I organize, I just require people to post before I approve and add them to the thread lol!
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« Reply #6 on: August 25, 2012 07:30:08 AM »

I like that rule!

Isn't it more fun to swap when people post more often? I know I like it that way! You might even consider a rule that a swapper (read wendiek) isn't allowed to post MORE than once a day, hahaha  Grin

I know I get a bit nervous when my partner hasn't posted yet, I agree with alwaysinmyroom that part of the fun of swapping is the encouraging words, compliments, getting to know your fellow swappers a bit better. BTW I like to give compliments when ever I get the change!

@ doulakk: check out the organized swap board and find out!   Smiley And you could always ask people if they are interested in such a swap by asking that in (on/at, I don't know) the idea-board.
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« Reply #7 on: August 27, 2012 09:39:39 AM »

Did You Know- Feedback must be opened immediately!  If you are an organizer you must open feedback for yourself (and your co-organizer if you have one) right after you post your new swap on the swap board.  Once you have checked the profile of any potential swappers to make sure they are eligible, you need to open feedback for them and add them to your swapper participant list.  If they are on the swapper list, they should have your swap open in their profile.

This is an important habit to get into as an organizer!  Post your swap, open your own feedback. It is surprising how many people forget in the excitement of posting a new swap!
« Last Edit: September 03, 2012 08:39:02 AM by alteredmommy » THIS ROCKS   Logged

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« Reply #8 on: August 27, 2012 02:15:43 PM »

Quote
Did You Know- Feedback must be opened immediately!  If you are an organizer you must open feedback for yourself (and your co-organizer if you have one) right after you post your new swap on the swap board.  Once you have checked the profile of any potential swappers to make sure they are eligible, you need to open feedback for them and add them to your swapper participant list.  If they are on the swapper list, they should have your swap open in their profile.

This is an important habit to get into as an organizer!  Post your swap, open your own feedback. It is surprising how many people forget in the excitement of posting a new swap!

Great reminder! I try not to start a swap unless I know I'll also have time to open my own feedback at the same time. I don't want to get in trouble with the swap mods! Cheesy
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« Reply #9 on: September 03, 2012 09:08:17 AM »

Quote
Did You Know- you can make member names clickable on your swap list! 
This is a handy tip for swap organizers which is easy to do.  When adding your new swappers onto your swap list (right after you have checked their profile for eligibility and opened feedback for them of course) you can make their names clickable by using the button above the smilies that has a little guy in pink on it before adding the name OR highlighting the name then clicking the Insert link to member button.
Code:
[member]alteredmommy[/member]
Making your swappers names clickable on your swap list makes it much easier for you to access their profile to check if the swap shows up, for partners to access profiles and for swap mods to check for necessary information as well.

This is a great tip for organizing your swapper list Smiley
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« Reply #10 on: September 03, 2012 09:29:05 AM »

That's one of my favorite tricks!  Cool
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« Reply #11 on: September 03, 2012 12:22:38 PM »

Yes!

Click all the names!


meme by maremare312, on Flickr

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« Reply #12 on: September 04, 2012 09:32:01 AM »

I love the clickable names!  Makes stalking and checking a lot easier, especially if you are not familiar with the swapper!
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« Reply #13 on: September 04, 2012 10:21:26 AM »

Agreed!  Cheesy

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« Reply #14 on: September 04, 2012 08:15:40 PM »

Thanks for the instructions for techno-challenged peeps like me! Grin

Smmarrt

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« Reply #15 on: September 04, 2012 09:40:20 PM »

yay! clickity click Grin
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« Reply #16 on: September 05, 2012 10:29:09 AM »

Woohoo, go Smmarrt, go, go, go!!!  Grin

Hahaha, isn't that fun???

You can do that with words too!! Like, click here to check out my profile! I like that a lot!! (Learned that during my co-organizing a swap with Leslie)
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« Reply #17 on: September 12, 2012 11:40:18 AM »

Quote
Did You Know-the partner list for secret swaps should be sent to the swap mods
From the Swap Info Guide:
Quote
If your swap is a "secret swap" where people won't know who they're getting their item from, you must let one of the Swap Moderators know who is matched up with whom. This is to guarantee that should you need to step away from Craftster during the swap, a swap mod can take over the swap and assure that everyone sends and receives.
The best way to send your partner list to the Swap Mods is via the Help Desk.   Open a ticket (making sure you choose the Swap Related option) and put all the relevant info in it-Name of the Swap, a link and of course the partner list.

This rule has been in place for a very long time!  Many organizers may have overlooked this one as there aren't a ton of secret partner swaps.  Of course if you have a swap mod participating in your secret partner swap, it is a good idea to send your list via private message to a non participating swap mod Smiley  Other than that situation it is always best to send the info through a Help Desk ticket so you are sure that it is recorded (and not lost in our private messages Cheesy)
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« Reply #18 on: September 18, 2012 10:27:07 AM »

Quote
Did You Know - swap items you have made can be posted in the appropriate board once your partner has received!

There are a ton of amazing crafted items made for swaps that often are only seen within the swap gallery thread itself.  Please feel free to post any swap item you have made for a partner in the appropriate board once they have received (don't want to spoil the surprise!) and let everyone else see what you have created!

We love to see your projects!
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« Reply #19 on: September 18, 2012 01:26:22 PM »

YES! Not all members cruise the galleries, and even those who do, probably don't see every single gallery. If it's awesome, post it! Talk about it! Tell us how you made it! We wanna see!

 Smiley
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« Reply #20 on: September 20, 2012 10:22:37 PM »

Nice meme! Grin
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« Reply #21 on: October 02, 2012 09:37:16 AM »

Quote
Did You Know - you should use the Help Desk for feedback mistakes

This one is for organizers!  Creation of a double entry or a misspelled (and likely non existant Craftster) entry results in extra feedback left open in the database.  If this happens please open a Help Desk ticket and let the swap mods know so we can delete it....otherwise it is floating around in there until we find it by chance.  It is helpful to check your swapper's profile when opening feedback for a swap just to be sure that it has indeed been opened correctly for them Smiley

The top feedback errors are:
- including a space or two when cutting and pasting names into the feedback form.  For example in the database (bob) with a space becomes a new member (bob  ) and thus the feedback will not show in the profile of the member (bob) that you are attempting to enter.
- misspelled names
-using a different swap start date than when you originally opened the swap will result in a new entry

Pretty self explanatory...we appreciate it when you let us know any feedback mistakes via Help Desk ticket so we can fix it!  Especially the extra (probably non- existant Craftsters) names that may be entered in error!
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« Reply #22 on: October 02, 2012 01:25:31 PM »

Oh, my first time co-organizing a swap with Leslieshappyheart I made a mistake. Hahaha, I can laugh now, then I couldn't and felt so stupid!  Huh Reading it all thoroughly (yes I did, especially because I'm not English and wanted to understand it all) and still make a silly spelling mistake: I got the date wrong....

Anyway, my help desk ticket was answered pretty soon and my non-existing swap was being deleted! Thanks, moderators!!! We love you!!  Kiss  Just so you know!  Smiley
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« Reply #23 on: October 02, 2012 01:35:38 PM »

And don't forget to select "swap related" when you do so! Otherwise the swap mods can't see the help ticket!
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« Reply #24 on: October 02, 2012 03:03:14 PM »

Quote
Did You Know - you should use the Help Desk for feedback mistakes

This one is for organizers!  Creation of a double entry or a misspelled (and likely non existant Craftster) entry results in extra feedback left open in the database.  If this happens please open a Help Desk ticket and let the swap mods know so we can delete it....otherwise it is floating around in there until we find it by chance.  It is helpful to check your swapper's profile when opening feedback for a swap just to be sure that it has indeed been opened correctly for them Smiley

The top feedback errors are:
- including a space or two when cutting and pasting names into the feedback form.  For example in the database (bob) with a space becomes a new member (bob  ) and thus the feedback will not show in the profile of the member (bob) that you are attempting to enter.
- misspelled names
-using a different swap start date than when you originally opened the swap will result in a new entry

Pretty self explanatory...we appreciate it when you let us know any feedback mistakes via Help Desk ticket so we can fix it!  Especially the extra (probably non- existant Craftsters) names that may be entered in error!

I have lots of love for people who do this! SO. MUCH. LOVE.  Kiss
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« Reply #25 on: October 02, 2012 03:17:30 PM »

aw wendiek, it happens to all of us on occasion (even after many dozens of swaps I still make a mistake once in awhile....) so no need to feel bad about it!  As jungrrl says though we all have lots of LOVE for people who let us know so we can fix it Wink
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« Reply #26 on: October 02, 2012 03:19:32 PM »

Yeah, I've organized a ton of swaps and am a mod (which means nothing as far as my brain remembering things) and I have to put in a help ticket for at least every other swap I run! Cheesy
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« Reply #27 on: October 03, 2012 10:08:05 AM »

Yeah, I've organized a ton of swaps and am a mod (which means nothing as far as my brain remembering things) and I have to put in a help ticket for at least every other swap I run! Cheesy

Hahaha! Well that is a relief! Means my English isn't all that bad, hihihi!  Cheesy

Makes me feel more comfortable to organize sometime in the future. Whenever I have more spare time on my hand  Tongue
For now I'll keep with being a swap participant, which is so much fun!!!

Thanks for sharing it all with us, mods: your experiences and "did you knows". Love to read them!

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« Reply #28 on: October 29, 2012 09:01:46 AM »

Quote
Did You Know - Organizer Swapper lists need to be updated right to the end of your swap!

This is a requirement that is so important for swap organizers to keep up on right to the very end of your swap!  As each person in your swap sends and receives the list should be updated.  It should also reflect swappers who are late with communication or who are out of communication and any angels you have lined up should be recorded there as well.  This updated list is a valuable source of information should the swap mods need to research particular swappers/swaps in the future so please remember to keep updating until your swap is done and you move it into the archives!

Very self explanatory and a swap requirement that sometimes gets forgotten as a swap nears completion. 
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« Reply #29 on: October 29, 2012 09:55:16 AM »

Great tip! It's so easy to get a bit lax at the end....I'll try to keep this in mind!
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« Reply #30 on: January 26, 2013 03:42:51 PM »

You can move your own swap threads!
Quote
This is one of those things that can be a little hard to figure out the first time you need to do it (I spent hours looking!) but very "smack your forehead eureka" once you do Smiley  Once your swap is closed to signups you will need to move it to "Active Swaps Where Sign-Up Period has Closed"; when your swap is completely finished as in everyone has sent/received and has appropriate feedback it will then need to be moved to the "Archive of Swaps that are Totally Finished"  All you need to do is scroll down to the very bottom of your swap thread and click on the MOVE TOPIC button that you see on the left.  A pop up menu will appear, just choose the appropriate board and click the Move Topic button.  Done!

We get the odd Help Desk Ticket for this one (I believe that I sent one myself long ago when I started organizing Cheesy
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« Reply #31 on: January 28, 2013 11:19:22 AM »

You should be able to move any thread you start actually! So if you start a project or question thread in the wrong place and want to move it, this is the same process.  Smiley
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« Reply #32 on: February 21, 2013 09:55:51 AM »

Did you know-posting pictures is NOT required for positive feedback? (swap rule)

We all know that pictures of what you have received are one of the funnest things about swapping but for whatever reason (no camera, no time) sometimes a swapper isn't able to post pics.   But posting pictures is NOT a requirement for Positive Feedback and in fact organizers should not hold be holding back on feedback updates for this reason.  From the Swap Guide:
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When a participant's package is received, as long as that package meets the swap requirements, they get Positive Feedback.
The only requirements to receive Positive Feedback are that a package was sent (ideally on time) and that it meets the size/time requirements as outlined in the particular swap sign up.  

As a swapper please try and timely post pictures of your received package but if you are not able to it is nice let your partner know that you can't post pictures so that they can show off what they worked so hard to make you.  Organizers do feel free to note that a swapper did not post pictures in the comments section if you wish.
« Last Edit: February 21, 2013 09:59:28 AM by alteredmommy » THIS ROCKS   Logged

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« Reply #33 on: February 22, 2013 01:08:44 AM »

I think I read all there is to read about swapping, very thoroughly.... You didn't post anything yet that I didn't know! I am absolutely NOT saying that you are wasting your time posting this, because I like reading it. That way I know for sure I actually UNDERSTOOD it!  Cheesy
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loulew28
« Reply #34 on: April 15, 2013 07:50:52 AM »

Swap Rule is that everyone who has signed up for a swap must post at least once in the swap thread



I was wondering about this as someone who is new to Craftster. Even if someone can't post pics shouldn't they have to at least acknowledge in the swap gallery or thread that they received their package instead of just sending their partner a personal message or notifying the organizer. If they don't it almost seems like their partner flaked on them even if the organizer gives the person feedback.
I look at a lot of the galleries and wonder sometimes why there were a certain amount of partners but not all of them have posted pics or comments that they received. It kind of makes you wonder if you run a high risk of being flaked on after you put a lot of time and money into participating in a swap.
Obviously I don't have a lot of experience yet but it is already something that I have noticed just from observation and was wondering about. Now I know that pics aren't required but just thought that acknowledgement of receipt might be.
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« Reply #35 on: April 15, 2013 07:57:31 AM »

While it's not actually required for someone to post in the gallery, it's definitely good etiquette! It's always a good idea to take pictures of what you send in a swap, just in case your partner can't or won't post photos.

As for your concern about running a high risk of being flaked on: although it does happen occasionally, Craftster actually has a very small percent of flakers vs. non-flakers in swaps. And, if you do happen to be flaked on, your organizer will post for a swap angel for you, assuring that everyone who sends out in a swap here will receive a return package.  Smiley
« Last Edit: April 15, 2013 02:24:53 PM by rackycoo - Reason: typo » THIS ROCKS   Logged

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loulew28
« Reply #36 on: April 15, 2013 11:10:38 AM »

Thanks for letting me know. I guess when I first started getting into Craftster and relying on just looking at the boards without really researching I didn't understand the rules so I am finding this board very useful and informative. I just thought if people didn't post about their partner or their package that they never received one. Glad to know that isn't the case.
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