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Topic: My tribute to bad customer service  (Read 6735 times)
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« on: October 14, 2011 02:11:25 PM »

A couple days ago, somebody got called out on Regretsy.  Instead of a little chuckle, this one had me rolling at work.

Basically, a seller indicated to the buyer that a printed item was of one size and did not indicate that it was approximate.  Therefore to fit the intended purposes of the buyer, the item had to be cut down.  Due to this, the buyer gave neutral feedback.  Then, the seller basically went apeshit, demanding that the feedback be changed, screaming about everything from how it wasn't a big deal to how the seller knew where the buyer worked, culminating in a threatened lawsuit (HAHAHA).  What's even better is that she had complained in her own Etsy feedback about other people's poor customer service.

The whole exchange is posted in all of its glory here: http://www.regretsy.com/2011/10/13/how-to-respond-to-neutral-feedback-and-keep-a-customer-for-life/

Naturally, this epic battle deserved to be glorified forever in cross-stitch.  I present to you my work in progress:

And it's still a WIP because I'm pretty sure there can't be enough sequins.
The alphabet is one from http://patternmakercharts.blogspot.com/, good luck finding it because I have no idea where it came from beyond that.
cinnamon teal
« Reply #1 on: October 14, 2011 02:28:57 PM »

Bwahahahaha! I just read that on regretsy and then saw the thumbnail here. Love it!

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« Reply #2 on: October 14, 2011 02:33:12 PM »

Just noticed you spelled neutral "n-u-e.."? Easy fix though if it wasn't on purpose.

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« Reply #3 on: October 14, 2011 02:44:28 PM »

Just noticed you spelled neutral "n-u-e.."? Easy fix though if it wasn't on purpose.

I saw that too but I think it was intended to make an exact quote since the original poster spelled it wrong, which just adds to the hilarity of the whole correspondence.

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« Reply #4 on: October 14, 2011 02:51:29 PM »

Love this! That post was jaw dropping!

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« Reply #5 on: October 14, 2011 02:55:57 PM »

Indeed.  The misspelling was intentional.

And painful to chart that way, might I add.

Thanks for the kind words!  I'm looking at it and thinking I'm just going to COVER it in sequins, but I think I should get it into a permanent hoop first.
« Last Edit: October 14, 2011 02:59:45 PM by leika » THIS ROCKS   Logged
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« Reply #6 on: October 14, 2011 03:15:13 PM »

I also wondered about the spelling typo, until I read the full post on regretsy - and I must admit, besides giving me a chuckle, I agree it deserves to be immortalized!  Love your hoop!  (and there can never be too many sequins!)

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« Reply #7 on: October 14, 2011 04:39:34 PM »

I saw this on regretsy and thought it was an opportunity for some great crafting - love it! You should make sure April's Army sees it!

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« Reply #8 on: October 14, 2011 04:50:26 PM »

Once it's finished I will.  I was thinking about donating it.
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« Reply #9 on: October 14, 2011 06:56:21 PM »

Awesome! I cracked up when I read that post. That buyer thinks rather highly of their "art" considering all they do is print out various images onto vintage book pages.  I think it would be fantastic if you donated it to April's Army.  It would be snatched up quickly for sure!

Visit my blog to read my rambling, get free hand embroidery patterns, and even enter giveaways from time to time! http://myhidingplaceincyberspace.blogspot.com
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