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Topic: 05/01/10 - Tech Difficulties [All Resolved]  (Read 15730 times)
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jungrrl
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« on: May 01, 2010 10:56:28 AM »

May 4, update:
  • Images in threads causing errors - FIXED
  • Show All Images by Member and other new features disabled over May 1 weekend - FIXED
  • Errors accessing or sending Personal Messages - FIXED

We're fumigating bugs, and testing today.  Sorry about any random glitches you may experience!

Hey all!

Well May Day started off with a bang. Unfortunately that bang took out all the threads with pictures... Cheesy

From about 1am until just recently, no one was able to view any threads or any search results with pictures! Since over half the site includes pictures, it was high priority to fix this!  Unfortunately, since since it's a Saturday and most of the tech team is off for the weekend, we've only done a temporary fix until Monday or Tuesday.  Our temporary fix included taking away our most recent set of features.  All the features and fixes rolled out on 4/20/10 will be temporarily disabled until we can figure out the root cause of the issues.

Here's a list of problems you may experience this weekend:
  • Some IE 8 users may experience issues while composing lengthy posts
  • The tape measure quick access menu will not be accessible until entire page loaded
  • The Show all Images by member feature will not be accessible

We're so sorry for the inconvenience!  But we wanted to make sure the site was still as usable as possible and this was the quickest way to get us back up and running.  As soon as I hear anything more I'll let you know!
« Last Edit: May 15, 2010 01:10:04 PM by sweets4ever » THIS ROCKS   Logged

sweets4ever
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« Reply #1 on: May 01, 2010 12:19:57 PM »

Thanks, jungrrl!
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« Reply #2 on: May 01, 2010 12:46:09 PM »

Understandable! Roll back to a previous working software version until you can troubleshoot the cause of the problem makes perfect sense. Thanks for getting the site usable again today for us! Grin
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« Reply #3 on: May 01, 2010 01:57:21 PM »

Thank you for working so hard to fix it, I seem to be experiencing no errors except I can't access my PMs, so I'm going to spend this weekend doing something I used to do... craft! lol!
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« Reply #4 on: May 01, 2010 02:44:40 PM »

Aw, ain't that the way things just sometimes go?  Tongue

But thank you for both the work and the update. Off to craft more now. Smiley
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« Reply #5 on: May 01, 2010 04:38:54 PM »

things never go to plan do they.
Thanks for all your hard work.
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wist
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« Reply #6 on: May 01, 2010 06:14:41 PM »

Thanks, jungrrl! I hope it wasn't the viruses that got on here from the ads back in February..  Undecided
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« Reply #7 on: May 01, 2010 11:53:29 PM »

I didn't have any problem though...? But thanks for your hard work! Keep it going ^^
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« Reply #8 on: May 02, 2010 04:45:29 AM »

Thanks for keeping my Craftster fix going! Wink
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veri
« Reply #9 on: May 02, 2010 01:03:11 PM »

Thanks for leting us know what's going on.
I can not upload pics - is that  due to this problems and will it be normal in a week or so or is it something not related to the current problem? (They are smaller than 2 MB but it has happened to me before that some pics just didn't want to upload in the first try - but they usually did after a few trials and now I just can't make them.)
If you have any advice, please, let me know. Thank you.
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