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Topic: Worst Supplier EVER!  (Read 10550 times)
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smittenheart
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« Reply #10 on: February 08, 2010 05:47:08 PM »

AFTER soaping with Ryan today..I realized that from a destash score that I got  Grin I have some OT FOs..weird..I read it and thought to myself..BITCH!

its ALL about customer service,man!! and she aint got none!
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« Reply #11 on: February 08, 2010 06:56:40 PM »

Sorry um... what's an FO?
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smittenheart
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« Reply #12 on: February 08, 2010 07:07:42 PM »

FO=fragrance oil
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http://cowandpigdesigns.etsy.com
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Soap licking is dangerous..please dont try it at home

will trade some soap for a superhero cape which will be used by the kid in my avatar ^^
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« Reply #13 on: February 08, 2010 07:14:56 PM »

Ahhh.
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Holliehood
« Reply #14 on: February 09, 2010 04:54:20 AM »

Wow, that's just pitiful- she doesn't even have enough sense to act professionally for the sake of her business. Instead, she let her poor attitude get in the way and haha, well, too bad for her. Just because of this instance she's lost me (and I'm sure many others from this forum) as a potential customer. There are so many ways she could've handled the situation, there's really no excuse.

Well I wouldn't dwell on this too much now, girl. You did the right thing and now she'll pay for how she handled herself!
Thanks for the heads up.
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tabii
« Reply #15 on: March 08, 2010 07:36:52 AM »

Wow. Thanks for that. I was considering ordering from them. Instead, I sent an email to them letting them know that I wasn't and why.
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Etsy
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« Reply #16 on: March 08, 2010 09:05:45 AM »

At least she told you where you could order good supplies!  I've ordered from BrambleBerry and SouthernSoapers for 10 years, .  Heck, SS was "Tony's Fragrance Oils" when I started ordering from them.

Both have great products and outstanding customer service.

Back when SS was still Tony's, The lid of a pound of FO had cracked during delivery.  A little bit of FO seeped out ... probably less than 1/4 oz.  I let Tony know to check their lids for cracks.  I cetainly didn't want a refund or replacement - the amount was just too small to worry about.  I was more concerned about Tony's reputation and the posts that might start flying on boards if other lids failed and told him so.

The stinker sent me another lb of that FO anyway.  Now that's customer service.

Sounds to me like Suz of OTS was having a real bad day and has enough customers already and doesn't need more...
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Cyndi

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Soapmakers do it with bubbles
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« Reply #17 on: March 08, 2010 10:08:09 AM »

Well, yeah, I've been ordering from those suppliers for years, but since I live in Oregon I thought I would throw some of my soaping money at a more local supplier. Oh well!
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mullerslanefarm
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« Reply #18 on: March 08, 2010 10:53:13 AM »

Isn't there another Oregon soap supplier besided OTS??  

It might hurt my head (LOL!), but I'll think about it and see if I can remember a name for you.

Decided to use the internet search instead ...

In Milwaukie, OR there is Shay & Co http://www.shayandcompany.com/

And The Essential Oil Co http://www.essentialoil.com/  (more than just EOs)
« Last Edit: March 08, 2010 11:01:59 AM by mullerslanefarm » THIS ROCKS   Logged

Cyndi

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Soapmakers do it with bubbles
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« Reply #19 on: March 08, 2010 10:55:07 AM »

Yeah, there are a few, but I'm done lol.
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