A Crafts Community For Craft Ideas & DIY Projects - Craftster.org
Help | About | Contact | Press | Advertise | Terms | Site Map
Welcome, Guest.
Please login or register.
Random Tip: Curious if a project is for sale, or if someone wants to do a private swap with you?  Please Personal Message the member rather than posting on the thread.
Total Members: 296,711
Currently Running With Scissors:
521 Guests and 22 Users
Home Craftster Community Crafting Articles Craft Tutorials My Craftster Crafting Calendar City Guides Craft Shop


Pages: [1]
Jump to page:
  Show Images Only     Send this topic  |  Print  |  Bookmark  
Topic: DOS in melt and pour soap base? And, what to do about unhelpful suppliers?  (Read 453 times)
Tags for this thread:  Add new tag
Share the love... Pin it Submit to reddit add to Wists
1+
 
jessersmisadventures
Offline Offline

Posts: 272
Joined: 24-Jul-2007

we are the knights that say nee!


View Profile
« on: July 27, 2009 01:02:12 PM »

So I placed a large order through Wholesale Supplies Plus recently . . . I got my order yesterday.  Everything else looked fine, but when I went to use some of the 24-lb block of natural shea soap base, I saw, much to my displeasure, some orangish-brownish spots on two sides of the block.  I figured this was the Dreaded Orange Spots, so I called their customer care.  The lady there kinda hemmed and hawed, and tried to tell me that "soap bases DON'T go bad," to which I told her ANYTHING can go bad, given the right circumstances . . . she finally offered me a $10 credit, which I reluctantly accepted.  My questions are, One, should I have been "more pushy" and asked for a credit of the full price of that item, and Two, if I cut off the nasty orange spots, is the rest of the shea soap still usable, like she claimed, or not?  Should I call back their customer care, and tell them I want a full refund of this item?  I just really don't know.
THIS ROCKS   Logged

Visit my beautiful, brand new shop! I am currently offering free shipping to all fellow Craftsters!

www.Palmyria.etsy.c om
Ambri
Offline Offline

Posts: 241
Joined: 10-Mar-2009
Insert maniacal laughter here


View Profile
« Reply #1 on: July 30, 2009 12:21:38 PM »

Hmm . . . I'm personally not sure whether MP soap can get DOS.  I've had good results in the past from WSP (wholesale supplies plus) but I don't think I've actually had to call or email their CS people.  If they won't give you a credit, maybe you can just cut out the orange spots?  I think this is primarily a cosmetic problem or issue, and won't actually "hurt" you if you use soap that has DOS.  Good luck!
THIS ROCKS   Logged

Soap is a 4-letter word.
Threads you might like:
Pages: [1] Jump to page:
  Send this topic  |  Print  |  Bookmark  
 
Jump to:  



only results with images
include swap threads
advanced search



your ad could be here!

How-To Videos
Vanilla Marshmallows Recipe
How to Make Candy Cane Truffles
How to Make Chocolate-Covered Strawberries Fit For a Queen
Homemade Cranberry Jelly Recipe
The Nutella Burger Recipe
Latest Blog Articles
Tute Tuesday: Art Pen Case
Sock It To Me!
Meatless Monday: Kale and Edamame Salad

Comparison Shopping




Support Craftster
Become a
Friend of Craftster

Buy Craftster Swag
Buy Craft Supplies
Comparison Shopping

Craftster heartily thanks the following peeps...
Moderators

Follow Craftster...






Powered by MySQL Powered by PHP Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC
SimplePortal 2.3.5 © 2008-2012, SimplePortal
Valid XHTML 1.0! Valid CSS!

Copyright ©2003-2014, Craftster.org an Internet Brands company.