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Topic: Question for Sellers- Feedback?  (Read 2476 times)
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MissRachel
« on: June 24, 2009 06:36:13 PM »

I have only purchased on Etsy, not sold, but soon enough I'll take that leap. So here's a question for those who have.

When do you leave feedback? Do you write about your experience with the purchaser as soon as you receive payment, when you send out the item, or when the package is delivered? What's your personal experience? 
 
I would like to use proper etiquette but I don't know what it is! Everyone likes getting feedback (positive, that is). When do you list others?
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CraftyChef
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« Reply #1 on: June 25, 2009 07:34:28 AM »

In my opinion the transaction isn't complete until the customer receives their package. You can always contact them with a "I hope you received your package by now/if you have any issues with the items, just contact me/I also appreciate customer feedback on my transactions if you've been happy with my products and service/etc." It's not against the rules to communicate with the customer about the transaction.
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« Reply #2 on: June 25, 2009 07:43:17 AM »

I leave feedback as soon as they have paid as I see this as their end of the transaction being completed. There is nothing else a buyer needs to do.

It irks me when I buy something and the seller waits till I have received and left feedback myself until they leave feedback. I wonder why they are waiting to see what feedback I give before adding theirs. Like they're worried I'll give them bad feedback. It just sits wrong with me.
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« Reply #3 on: July 05, 2009 07:20:13 PM »

I leave feedback as soon as I ship. I do a lot of custom orders that may take a couple weeks and during this time I communicate with the buyer, so often the feedback is based on that.

Doing it this way also helps me keep track of where I am at with my orders. When I log in and see that 5 things need feedback, I know I'm getting behind...
« Last Edit: July 05, 2009 07:21:48 PM by oneyedsally » THIS ROCKS   Logged

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isadora12000
« Reply #4 on: July 11, 2009 01:05:12 PM »

I wish more sellers would leave feedback sooner. I just bought 6 items from two vendors and I have paid, they have shipped the item, and I have received the items and left feedback for them... but still no feedback for me. IMO the transaction is complete, hand out some feedback peoples! Smiley
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« Reply #5 on: July 19, 2009 06:39:52 PM »

I leave feedback as soon as they have paid as I see this as their end of the transaction being completed. There is nothing else a buyer needs to do.

It irks me when I buy something and the seller waits till I have received and left feedback myself until they leave feedback. I wonder why they are waiting to see what feedback I give before adding theirs. Like they're worried I'll give them bad feedback. It just sits wrong with me.

I wait, because that's how most of the sellers I've dealt with have done it
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« Reply #6 on: June 18, 2010 09:40:05 AM »

I think that the best thing is to leave the feedback after receiving the payment. I don't know yet how it really works at Etsy, but when I was buying stuff from Ebay I received feedback soon after paying and it motivated me too to leave the feedback for the seller after receiving the item.
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sparkling_gem1987
« Reply #7 on: June 20, 2010 06:34:44 AM »

I always leave feedback once I've posted the item, just as a way to remind me what date I sent the item. However, I remain in contact with the buyer until they safely receive the item and are satisfied with the product.
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little me
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« Reply #8 on: June 20, 2010 11:10:23 PM »

Isn't there a time limit on feedbacks? I've had several sales (at least 3) with no feedback. I've even reminded my buyers. How do you handle that?
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sparkling_gem1987
« Reply #9 on: June 21, 2010 01:52:43 AM »

Isn't there a time limit on feedbacks? I've had several sales (at least 3) with no feedback. I've even reminded my buyers. How do you handle that?

Sometimes buyers don't know how to leave feedback, however there are some who don't know how important it is for us to have feedback. Unfortunately there isn't much you can do besides hoping that the next buyer will leave feedback.
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« Reply #10 on: July 03, 2010 05:43:08 PM »

I leave feedback as soon as they have paid as I see this as their end of the transaction being completed. There is nothing else a buyer needs to do.

It irks me when I buy something and the seller waits till I have received and left feedback myself until they leave feedback. I wonder why they are waiting to see what feedback I give before adding theirs. Like they're worried I'll give them bad feedback. It just sits wrong with me.

As a buyer only, I agree with this so much. As a customer, I love the sellers who have enough confidence in their transaction to leave the feedback once I have paid and I always pay immediately. Those are the sellers I'm most likely to return to should I be happy with the transaction. I have never left less than positive feedback. I have left no feedback when I was less than happy.

I bought a wonderful small painting from a seller. Received it. Left her great feedback and never got anything from her. While her painting was wonderful, I would never, never purchase from her again. If a seller does not know how to leave feedback, they should please learn fast before they open their shop.

In summary:

My favorite: Sellers who leave me feedback first.

I'll return to: Sellers who leave me feedback once I have left them feedback. I just don't like it as much.

I'll never buy from again: Sellers who don't leave me feedback ever.
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FictionallyYours
« Reply #11 on: July 05, 2010 07:15:02 AM »

I've noticed in my Etsy experience, that I get a LOT of one timers. People who come there and sign up for my product and that's it. Frustrating.

But I leave feedback as soon as I ship. It also helps me keep track of who I have shipped!
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Alexus1325
« Reply #12 on: September 24, 2010 10:04:04 PM »

Unfortunately, I haven't bought anything off Etsy yet, but I do have experience with eBay. What pisses me off is that, as a buyer, I have left feedback for the seller as soon as I've received and unpacked the product, but NEVER received feedback from THEM! I'm sorry, but just because you're a "power seller" doesn't mean you can ignore my existence as soon as the package leaves your hands. I NEED feedback as a buyer to improve MY reputation. That's happened four or five times, and I'm getting sick of it, because I don't buy a lot and want my rep to be good.  Considering that I IMMEDIATELY let the seller know if there are any payment issues (which there have been on occasion; thanks PayPal, you useless piece of...), I know I deserve positive or at least neutral feedback, but seriously, NO feedback???

As to the whole "when should a seller leave feedback" question, I prefer to get feedback once I've received the product and confirmed that I'm happy with my widget. It's "ok" if the seller leaves feedback once I've paid, but I'm still left with the impression that they don't care if I'm satisfied with my purchase.

Although, I can understand that leaving feedback can help you to keep track of who has paid, though isn't there a tool in Etsy akin to the one in eBay that shows you categories for your items based on whether they have been paid, shipped, received and feedbacked? If not, there SHOULD be.

So on the whole, if I were to sell on Etsy or eBay or Folksy or Artfire or Dawanda or whatever, I think I'd say something in the email invoice like "Please leave me feedback when you have received your widget. Once I know that you are happy with your widget, I will immediately leave feedback for you to close the transaction."

Even though I only occasionally pop onto this board, let me ask a question: If, as a buyer, you have left feedback but the seller has not, is it "ok" to email the seller and pester for feedback? Conversely, if, as a seller, you FB'd and the buyer hasn't, is ok to email them about it? "Little me" asked something similar...
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