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Topic: Am I overreacting? (about a purse someone made for me)  (Read 58897 times)
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Therisa
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« Reply #200 on: September 11, 2008 10:46:42 AM »

Lesson for all of us - link your PayPal to a credit card.
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Miss Violaceous
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« Reply #201 on: September 11, 2008 10:53:02 AM »

They still might not do anything. I got ripped off by an online vendor who apparently deliberately doctored their photos to make their product wayyyyy more appealing than it was in real life, and was horrible to deal with... (argued with me about what orange blossoms look like in real life when I was born in florida, wanted to take something like a 20% restocking fee on an unopened item when it was their fault for misrepresenting the product, was damned rude). My credit card company wouldn't help me because of the same reason Paypal won't help the OP... They shipped me SOMETHING. I also contacted the CA attorney general's office, fraud department, and they wouldn't help me. So I just seethe with rage.
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IamSusie
« Reply #202 on: September 11, 2008 11:08:31 AM »

Lesson for all of us - link your PayPal to a credit card.

Amen-  and I've read that you should always use your debit card as credit so that you will also get buyers protection (and avoid the transaction fees).
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sweets4ever
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« Reply #203 on: September 11, 2008 12:43:03 PM »

Lesson for all of us - link your PayPal to a credit card.

Amen-  and I've read that you should always use your debit card as credit so that you will also get buyers protection (and avoid the transaction fees).

And with US Bank, you can get Cash Back Rewards! Grin
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olive_juice
« Reply #204 on: September 11, 2008 02:43:31 PM »

okay, another email. My last, btw. This girl is either really bad at giving information or really unwilling to do so.

Quote
Etsy can take the following actions against a member (as a third party -
meaning the dispute does not actually involve us):

- Suspend selling privileges
- Limits on account privileges - Listing deactivation; Communications
- Forfeit of Etsy fees on canceled listings
- Account suspension

A buyer can take the following actions against a seller:

- Etsy Non-Delivery report
- Feedback review
- PayPal claim
- Report to authorities and law enforcement (e.g. FBI crime reports,
Better Business Bureau)
- Take legal action
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"They sicken of the calm, who know the storm" -Dorothy Parker

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« Reply #205 on: September 11, 2008 02:45:22 PM »

What do your emails to them say, olive_juice?  I don't feel it's appropriate to post one side of the conversation and not the other.
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Ambimom
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« Reply #206 on: September 11, 2008 02:53:33 PM »

Alway, always, always pay with a credit card when you buy ANYTHING online.  If the product or service is not right, you file a dispute with the credit card company and they remove the charge from your bill until they investigate. 

PRINT the payment confirmation and product description for ALL online transactions(File-Print).  Save it -- at least until you're satisfied.

Though anytime you use Paypal, it assumes you want to pay cash from your bank account, you mush take the time to change the payment to a credit card for every transaction.  They also offer a warning "Are you sure you want to pay with credit card."  YES YOU DO!

Debit cards are cash.  Once you pay with debit cards, you don't have the option of disputing the transaction.
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olive_juice
« Reply #207 on: September 11, 2008 04:07:27 PM »

What do your emails to them say, olive_juice?  I don't feel it's appropriate to post one side of the conversation and not the other.

I can post them, but i'm really long-winded so they are a bit on the long side.

Here's my second to last one (in the last, i thanked her for being helpful but said that i wholly disapprove of their policy):

Quote
So to quote you,

Etsy requires that a seller ship product, as advertised, to the address
submitted by the customer. If for any reason, the order cannot be
fulfilled, the seller must offer a refund.

but also

only the seller herself can issue a refund from her own
money coffers. Etsy has no access to this.

So aside from perhaps eventually barring the seller from any future sales (i have actually heard many horror stories of repeated issues with a seller by multiple customers in which this action has not taken place, but have also seen a few in which it has), no action can be taken by you? So "entitled to" does not necessarily mean that one would receive said refund.

I am with you on the craft fair analogy, but i find that there is one major difference between an online program and an in-person craft fair that would make this system not work smoothly:scams. Especially with a program such as alchemy, one can be sent an item that is not as agreed upon by a seller only interested in making a quick buck and taking his leave. You couldn't generally see a situation such as this in a craft fair.

Scams are exceedingly common on the internet, but cannot generally occur in real life, so i believe that to a certain extent your company should offer more protection to the buyer (and even the seller) than an average craft show.

I guess my question now is this: Is there no etsy protection against potential scams or uncooperative sellers? If a seller refuses a refund is there no other action to be taken? I find this all very inadequate. I wish one could place such trust in people as to warrant your rather right-wing level of involvement but i find that, especially online, there is little left to trust.

I do thank you for your candor; i really appreciate my concerns being addressed, as it says a lot for the integrity of etsy as a whole.

-Nicole
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« Reply #208 on: September 12, 2008 09:32:00 PM »

Good grief! This seller is the Asshat of Asshats (with a capital A)! And that bag is absolutely horrendous! I'm so sorry that you've had to deal with all of this!   Sad
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« Reply #209 on: September 13, 2008 06:59:02 AM »

dude, you had better say something to them before i do.

that is terrible

terible terrible terrible.
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