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Topic: A few questions about Propay...  (Read 1710 times)
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Zelda.Suicide
« on: August 06, 2008 03:58:41 PM »

I did a few searches and didn't really find out what I was wanting to know.

I have done a few fairs and have done alright, but I feel like I would do a lot better if I accepted credit cards (I have a fair on the 16th, so it's got me thinking).  So I have been looking into Propay (and a few other similar services), but I have a few questions/concerns.

First off, when I was telling my husband about it, his main concern (which I was also a little worried about) was people wanting to give someone their card to put into their phone.  Are people really not concerned about giving you their information?  I mean I am kind of a worrier, but at events like I do, they have been routed to a group (like the local LaLecheLeague), so I think people would be more likely to trust you there (I would, totally), but maybe not so much at a flea market setting.  I just wonder if people are weary of using their card when you just call it in, or if it's not an issue.  My husband thinks people would just think you were saving their info in your phone to rip them off later...

I also am just curious who else uses this service, and what they think about it. 
How comparable are the fees? 
How easy is the phone processing is and also how long it takes?  (I don't want to be standing their for ages waiting for it to go through while people start piling up at my booth and then leave because they aren't getting attention and thus losing sales, though I will have my mom their and she loves to chat up strangers, hopefully she won't scare them away!)

I feel like I had other questions, but I am drawing a blank now.
Thanks for all your help!
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sarahtar
« Reply #1 on: August 19, 2008 03:38:27 PM »

re: phoning it in. Honestly, I haven't had a problem with it, but I live in Iowa and we tend to be a trusting bunch. I tell people what I'm doing, that I can accept a credit card but the only way I have to do it away from my office is to call it in on my cell phone. I've had a few people balk at the cell phone part (which is the part that bothers me most) but nobody with a problem with using the phone per se.

I really like Propay. I've found them to be cheaper than all of the alternatives I checked into, and very easy to use. I have enough volume to have their Premium account, but not so much volume that doing the manual entry of each cc transaction is a huge issue.

The phone processing isn't difficult. It takes a minute or so. I've not had a problem with people wanting attention and then leaving because I'm phoning in a CC, but the shows I do aren't that crowded, either. (lots of browsers, not many buyers.) You can also, once you've done it a few times, pretty easily take care of basic customer service things while completing the phone transaction. I've been able to list the basic features of an item people were looking at, or mention that I have more colors/designs available if they don't see something they like, or even just eye contact and a "hello!"
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Wallypop, Affordable cloth diapers, slings, & other products for natural families.
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Zelda.Suicide
« Reply #2 on: August 19, 2008 05:22:52 PM »

Thanks for your answer!

I did end up getting the service for the fair I had this past weekend.

I only had 2 credit card purchases, both people I know, so I didn't bother to call them in right then, but I did actually call in a charge on my card before the fair to see how calling it in would be.

So I guess we'll see how it goes at the next one (which might not be until November).
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sarahtar
« Reply #3 on: August 20, 2008 08:58:05 PM »

That's funny, I was just hopping on to say that I've also in the past just written down the CC number for smaller purchases to run them at home if people are nervous. It's a small risk, but I've not had a problem yet. I make sure to get a phone number in case there's a problem.

Obviously, less of a concern if it's people you know.

Glad it worked well for you, even if not completely needed.
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Wallypop, Affordable cloth diapers, slings, & other products for natural families.
Boulevard Designs, My Etsy shop
One Crafty Girl, My Blog about crafting
embroiderywitch
embroiderywitch
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« Reply #4 on: September 03, 2008 10:07:56 AM »

This is my first year using ProPay and I have to admit that it is the best idea that I have found. I also call in my
sales using my cell phone. I always tell them what I am doing and have not had anyone question me yet.
I also make an imprinted receipt using one of the old fashioned knuckle busters. I fill in the sales info and have them sign it. I give them one copy and I keep the other for my records. You need to keep the receipts for several months, as a client could dispute the charges down the road and you need your copy to counter the dispute.
Also be sure to read the article on avoiding getting scammed. I always ask to see a photo ID, check the signature and write down their address and phone number.
Another point about the cell phone-if anyone questions it, just wait until you get home to input it on the ProPay Website.(you must have their zipcode to process a sale).
Hope this helps Cheesy

Colleen Mills
C&S Embroidery and Gifts
Mulvane, Kansas
« Last Edit: September 08, 2008 02:54:21 PM by jungrrl - Reason: Edited to comply with Craftster guidelines. » THIS ROCKS   Logged

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« Reply #5 on: September 04, 2008 11:21:08 AM »

I've just started using ProPay in the past couple of months and very glad I did.  Last weekend did out of town show, and 80% of sales were charged to credit cards. 

One word of caution gleaned from another show - a group of us shared a booth, and one person used their ProPay account.  She entered information via laptop on wireless connection at the time of purchase.  One or two customers challenged the charges (probably didn't remember the purchase or whatever).  We had no way to challenge it because we didn't get an imprint of the card.  So we lost about $45.00.  Not a huge loss, mind you, but the potential is there for a big loss.  So now we've agreed, collectively and individually, to make imprints of the cards, even if we enter them online immediately. 
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