A Crafts Community For Craft Ideas & DIY Projects - Craftster.org
Help | About | Contact | Press | Advertise | Cookie Policy | Terms | Site Map
Welcome, Guest.
Please login or register.
Random Tip: Fanatic Friends of Craftster now have the ability to disable ads on Craftster! Read more here.
Total Members: 303,214
Currently Running With Scissors:
641 Guests and 29 Users
Home Craftster Community Crafting Articles Craft Tutorials My Craftster Crafting Calendar City Guides Craft Shop

Pages: [1]
Jump to page:
  Show Images Only     Send this topic  |  Print  |  Bookmark  
Topic: handling returns  (Read 805 times)
Tags for this thread:  Add new tag
Share the love... Pin it Submit to reddit add to Wists
« on: January 30, 2005 04:02:31 PM »

How do the rest of you handle returns? I get so annoyed when I have a return, because everything is custom made. 90% of the time it's just because people are too lazy to measure to see what size they really need. Because things are custom sized, it's almost impossible to resell them again.

How do you guys handle returns? I put into my FAQ that there is a $7.00 restocking fee for returns due to measuring incorrectly, changing mind, etc- but now I feel bad about enforcing it and making people not want to reorder. Maybe I should just not accept returns, period?

Offline Offline

Posts: 125
Joined: 31-Mar-2004

tallpoppycraft.com :: Tall Poppy Craft Products

View Profile WWW
« Reply #1 on: January 31, 2005 01:17:10 AM »

In my opinion, go for not accepting returns. Maybe you could plug a terms and conditions of sale check box onto your checkout page that your customers have to tick and agree to before submitting their order.

If that's not possible, you could just put a note in your faq page or somewhere like that to the effect that correct measurements must be provided, and to choose carefully as returns are not accepted due to each collar being specifically made for each customer.

As you mention, there is a risk that if you start enforcing the $7.00 re-stocking fee or if you cease accepting returns altogether that customers won't want to come back. I guess you'd have to weigh up the probability/profitability of your customers making repeat orders and whether its worth risking offending them with no returns or a $7.00 re-stocking fee.

It sounds like a really difficult situation you're in and I'm sorry I don't have the perfect answer for you!

Tall Poppy Craft Products :: Handbag & Purse Making Supplies
« Reply #2 on: February 01, 2005 09:28:17 AM »


Some states require stores to allow returns. I quickly googled this for Kansas and found that no such law exists. So, my suggestion is to not accept returns on custom goods. This is actually a very common way to do it. You should just make it clear in your FAQ and at checkout that all customs sales are final. I don't suggest the restocking fee, afterall is $7 really going to make up for your time and materials?

As for the other non-custom merchandise, definately accept returns on it. Just set a time period within which you're willing to accept it. I think two weeks is plenty of time for someone to decide if he/she likes the product.

Also, when I click on your sizing page (http://www.bigdogboutique.com/ProductCart/pc/sizing.html) I received and error.

« Reply #3 on: February 01, 2005 02:58:26 PM »


But where did you find that broekn link? I see the problem, but I just did a custory check on the link in the header and in a few products and they point to the right place. Do you remember how you foudn that broken link?

« Reply #4 on: February 01, 2005 07:15:24 PM »

It's on you're FAQ page under the question, "How do I know what size to order?"

« Reply #5 on: February 01, 2005 08:34:31 PM »

I would make a clear statement that there are no returns on custom orders.....and stick
to it.   Also if you have any items that you have returned or that have a flaw in them
you could put them in a clearance bin.
Threads you might like:
Pages: [1] Jump to page:
  Send this topic  |  Print  |  Bookmark  
Jump to:  

only results with images
include swap threads
advanced search

your ad could be here!

How-To Videos
Voluminous Barbie Ponytail Tutorial
5 Ways to Fight Off Frizz
Salon Giving Back Through Beauty
2 Hot Hair Trends From Hollywood’s Top Celebrity Hair Stylist
How to Get an Easy Waterfall Braid
Latest Blog Articles
Ghosts and Graveyards
Meatless Monday: Stuffed Acorn Squash
@Home This Weekend: Quilted Patchwork Basket

Comparison Shopping

Support Craftster
Become a
Friend of Craftster

Buy Craftster Swag
Buy Craft Supplies
Comparison Shopping

Craftster heartily thanks the following peeps...

Follow Craftster...

Powered by MySQL Powered by PHP Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC
SimplePortal 2.3.5 © 2008-2012, SimplePortal
Valid XHTML 1.0! Valid CSS!

Copyright ©2003-2015, Craftster.org an Internet Brands company.