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Topic: Not positive, but not negative?  (Read 3791 times)
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Dulcinea
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« on: March 20, 2008 03:42:59 AM »

What does an organizer do when someone sends something/anything/any old crap as the swap package?

According to Craftster guidelines, as long as they've sent, they get a positive.

What do you do when they say repeatedly that they're about to send, and the postmark is 2 weeks late?
When what they've sent is old, used and stained?
When what they've sent so clearly shows they paid no attention to the questionnaire from their partner?

I think there needs to be another feedback category, something like Neutral, to allow for "yes, they sent, but they didn't follow the communication guidelines, they didn't follow the spirit of the swap, and they really stuck it to their partner"

Anyone else ever faced this issue?
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sweets4ever
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« Reply #1 on: March 20, 2008 05:12:58 AM »

Every few months, someone seems to have these questions.  Because it happens few and far between, and each situation is different, we are more than happy to review specific situations & facts via the Help Desk (you already know this, but for anyone else stumbling into this thread).

  • If someone sends late, include "Sent package X days late" in their comments.  It's easy peasy to include these comments and then they'll be available for future organizers.
  • We will never judge quality of crafted items.  You cannot make assumptions regarding quality, age, etc.  Again, we will review unique situations, but the facts are what are important here.
  • Again, no assumptions, please.  The questionnaire is a guideline, not a shopping list or mandatory requirement sheet.  Swappers post stalk, Wist stalk, use questionnaires and other methods when crafting for their partners.  If you have doubts as to why your partner sent you something, perhaps you could ask them in a kind and polite fashion.

I don't personally like the idea of a Neutral feedback category because it's a grey area.  If there are issues regarding send times, communication, etc., the Comments section is available to all organizers with specific facts.

  • As an organizer, you can refuse anyone from joining a swap (with good reason).  If you review their Comments and see that they are a habitual late sender, you can express this to them and deny their participation in the swap.
  • As a participant, if you get the same partner again, you can request to the Organizer that you be partnered with someone else.

As we've stated time and time again, swapping is a gamble.  You won't always receive "the perfect package."  Take the good and leave the bad.  If you get something you don't like donate it, regift it, tear it apart and reuse it.  Just be sure to post photos in the gallery and thank you partner first! Smiley
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jewelaroni
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« Reply #2 on: May 22, 2008 09:54:13 AM »

This has happened to my sister twice and someone else in a swap I was in.

It's really disappointing, in fact there's one swapper who, when I see in a swap, I have to request not to be partnered with. She's done a lot of swaps, but never sends the full amount of stuff, and sends things that basically have nothing to do with the swap, or their partner. 
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sweets4ever
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« Reply #3 on: May 22, 2008 09:55:56 AM »

This has happened to my sister twice and someone else in a swap I was in.

It's really disappointing, in fact there's one swapper who, when I see in a swap, I have to request not to be partnered with. She's done a lot of swaps, but never sends the full amount of stuff, and sends things that basically have nothing to do with the swap, or their partner. 

Please use the Help Desk to report the specific facts regarding these instances to us.  Send us links to the swap signup thread, pictures of what she sent in the gallery, etc.

We will investigate instances like this and do our best to prevent them in the future.  We can't help, if we don't have the facts, though.
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jewelaroni
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« Reply #4 on: May 22, 2008 10:12:00 AM »

It happened a while ago, but I'll definitely keep a look out in the future... also, she seems like she may have gotten a little better. I just went and checked her more recent swaps.
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« Reply #5 on: June 04, 2008 07:34:59 PM »

i had this happen just recently. i by no means expect my partner to make a perfect package but to at least have the courtesy to take 5 mins and check back posts or wists or heck pm me with questions. that is the whole purpose of the questionnaire. so that you have means of contacting, or just stalking your partner.

i would never judge quality but PLEASE use materials that are not toxic and don't arrive smelling of fumes   
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« Reply #6 on: June 05, 2008 04:53:42 AM »

i had this happen just recently. i by no means expect my partner to make a perfect package but to at least have the courtesy to take 5 mins and check back posts or wists or heck pm me with questions. that is the whole purpose of the questionnaire. so that you have means of contacting, or just stalking your partner.

i would never judge quality but PLEASE use materials that are not toxic and don't arrive smelling of fumes  

Please use the Help Desk to report the specific facts regarding these instances to us.  Send us links to the swap signup thread, pictures of what he/she sent in the gallery, etc.

We will investigate instances like this and do our best to prevent them in the future.  We can't help, if we don't have the facts, though.
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underthemountain
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« Reply #7 on: June 26, 2008 12:59:13 PM »

  • We will never judge quality of crafted items.  You cannot make assumptions regarding quality, age, etc.  Again, we will review unique situations, but the facts are what are important here.

Hmm, but what about if you can see what they've crafted for themself is 100x better than what they've made for their partners.  I know of a number of craftsters here that are definitely not giving much thought to what they are making for their partner and it seems like they are taking advantage of someone.
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sweets4ever
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« Reply #8 on: June 26, 2008 01:01:40 PM »

  • We will never judge quality of crafted items.  You cannot make assumptions regarding quality, age, etc.  Again, we will review unique situations, but the facts are what are important here.

Hmm, but what about if you can see what they've crafted for themself is 100x better than what they've made for their partners.  I know of a number of craftsters here that are definitely not giving much thought to what they are making for their partner and it seems like they are taking advantage of someone.

It would have to be a pretty obvious to us.  We can review specific situations via the Help Desk, but even then, if we don't notice a pattern of such behavior with that member, there is not much we can or will do.
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ursulaandolive
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« Reply #9 on: July 07, 2008 11:35:06 AM »

    I don't personally like the idea of a Neutral feedback category because it's a grey area.  If there are issues regarding send times, communication, etc., the Comments section is available to all organizers with specific facts.
    • As a participant, if you get the same partner again, you can request to the Organizer that you be partnered with someone else.

    This is good to know.  I've done several swaps and had some great partners and some not but was just getting to the point of wondering "what would happen if I got in a swap with xxx again?"  I thought it might be bad form to ask the organizer not to be paired with someone in particular, but you're saying it's okay which makes me feel better. 

    On the other hand, I haven't organized a swap myself yet, but does this happen often (people requesting not to be partnered with specific others that is)? and then doesn't that get tough on the organizer if they've got lots of people making these requests?

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