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Topic: SWAP FAQ - Revised 12/8/10  (Read 66187 times)
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« Reply #10 on: September 21, 2009 01:25:36 PM »

10. My partner in a swap flaked.  How do I get a Swap Angel?

First off, you should contact the organizer of the swap.  Please allow the organizer some time to respond or to post, but if nothing is done in two weeks, please open a Help Desk ticket.  A Swap Moderator will post a call for a swap angel, and add appropriate comments to the non-responding organizer's feedback.
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« Reply #11 on: September 21, 2009 01:26:21 PM »

11. Our organizer disappeared! Help!

Unfortunately, this can happen from time to time.  There are a few ways to fix it and if it does happen to you, please have someone from your swap open up a Help Desk ticket and a Swap Moderator will assist.  Most likely, we will ask if someone from the swap would like to fill in as the organizer.  If no one wants to, then a Swap Moderator will do so (in terms of feedback, looking for Swap Angels, etc.)
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« Reply #12 on: September 21, 2009 01:26:54 PM »

12. The gallery is up, and I don't want to miss anything. Can I post a comment just so I'm notified when the first photos go up?

No. Please don't post messages such as...

"Just posting to get notifications!"
"Lurk!!"
"Posting so I get updated!"

Posts such as this add unnecessary bulk to threads.  Please use the Bookmark feature, if you would like thread updates and don't have anything to discuss in the gallery thread just yet.
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« Reply #13 on: September 21, 2009 01:31:09 PM »

13.  I have Negative feedback.  How do I clear it up?

The process for reversing Negative Feedback is covered in the rules. You can view that information by going here and selecting "More information on Negative Feedback" under the "About being a participant in a swap" section.
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« Reply #14 on: September 21, 2009 01:32:33 PM »

14. How do I become a Swap Angel?

Browse through the "Calls for Swap Angels" board here.

If/when you find someone that you would like to angel for, PM the organizer that made the call for an angel and tell her/him that you would like to angel for that person! If you are selected to be the angel, the organizer will send you the information for the person you are sending to and will give you a shipping deadline. Once your angel package has been received,  have the organizer contact the Help Desk to let the swap mods know.  They will extend your FOC status for one year, or, if you are redeeming negative feedback, they will update your profile to reflect that you have fixed that negative.
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« Reply #15 on: September 21, 2009 01:33:21 PM »

15. What are the requirements to be a swap angel?

Anyone who is 16 and older may be a swap angel, even if they havent been a member for a month or made their 15 posts yet. Being a swap angel will NOT count as their first swap. A member who currently has 5 swaps in progress may also be an angel. 
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« Reply #16 on: September 21, 2009 01:34:09 PM »

16. There is a member who wants to participate in my swap but they have not been a member for a month yet, but will be before signups end.  Can they join my swap?

In a way, yes.  Ask them to simply wait until their month anniversary comes and then sign up.  Just make sure they haven't signed up for another swap and it just hasn't been added to their feedback yet!

Under no circumstances are these members allowed to join before their dates are up and the signup date is over, but you may, as organizer, choose to extend signups to include a new member who would be eligible within a day or two of your original signup close.
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« Reply #17 on: September 21, 2009 01:35:09 PM »

17. I'm entering feedback for a few people in my swap. Do I have to enter everyone's name again if I just want to update a couple of people?

No. You dont have to enter everyones name in the feedback form each time you add or update. As long as the basic information (like username, swap name, and swap start day) stays the same, it will update the user regardless of what order they appear in the form.
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« Reply #18 on: September 21, 2009 01:37:01 PM »

18. A participant in my swap has double feedback! What should I do?

Contact the Help Desk. Make sure you select "Swap-Related" and ask that the extra feedback be removed.  Review the Feedback Primer to get tips on avoiding duplicate feedback in the future.
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« Reply #19 on: September 21, 2009 01:37:50 PM »

19. I need to add my co-organizer to the feedback Ive already entered. How do I do that?

Contact the Help Desk. Make sure you select "Swap-Related" and ask that your co-organizer be added.
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