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Topic: Stinkin PayPal  (Read 819 times)
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javastain
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javastain
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« on: July 02, 2007 12:10:59 PM »

So, I have been dealing with pay pal for months on this issue. Finally it has effected a sale and I am ticked off!

My e-mail address 'prefix' is the same as someone else's with a different 'suffix' (so, I am like craftster@hotmail.com and she is craftster@hotmail.UK or whatever) so, our names are similar too and her pay pal account has tied up mine. they have fused the two accounts together somehow, the password reset gets sent to my e-mail, but they are her security answers to access. When I contacted pay pal, they send me a link to reset my passwords etc with all of her security stuff again. Grr! Oh, and this is all through Paypal UK...

So the last sale I had in my etsy, the purchaser is in the UK, and paid through Paypal (the first item I have sold through paypal on etsy) and they paid the other paypal account! ....

It is my plan to call them, but I am so frustrated that something like this could happen that I wanted to post a 'watch out for your accounts' warning. I hope you all are keeping good track of what is going on, and not just trusting that pay pal is on top of things!
/rant
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I'd love to send you some hand spun for a poppet!

yep
winter83
« Reply #1 on: July 03, 2007 11:44:10 PM »

oh wow that sucks. I would call them right away and contact the other person if you can because if your money is going into there account I really doubt they are going to do anything about it. If they don't fix it right away I would keep calling them and bug them till its fixed.
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javastain
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javastain
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« Reply #2 on: July 06, 2007 08:26:31 PM »

Ok, well so far I have used their contact us on line link, and all I get is an automated response. They introduce themselves, like they are a real person;
" Hi thank you for contacting Pay Pal, I am Julie, I can help you..."

then there is a pre-written auto response, and I know this because it is the same resonse I have gotten from Julie, and Rick, and George, and Allison..... word for word.
And they suggest I log on to my account if I am having trouble with receiving payments... OH, can't do that, don't have the passwords!
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I'd love to send you some hand spun for a poppet!

yep
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