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Topic: Questions for the consumer.  (Read 576 times)
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katalina
« on: December 02, 2004 01:40:53 PM »

I have a few questions for consumers of handmade materials.  My friend and I are starting our own business next year (only a month away Wink) and I would like to get some opinions.

1) Do you prefer to buy from a nicely designed website, rather than one not so nicely designed? 

2) What shopping cart do you prefer to use when buying from a website?

3) Do you like flat rate shipping fee's (such as $2 for every $20 bought) or one that is customized based on what is being shipped and how far its being shipped?

4) Is it important that a site be international rather than only taking orders in their own country?

5) Would you buy from a website that you just saw for the first time, or would you rather buy from a website that your friend or someone you know bought from?

6) Is having contact with people/customer support important with smaller scale websites?  Such as a 1800 number?

Thats all I can think of for now.  I really appreciate any feedback from this Smiley 
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indigo flower girl
« Reply #1 on: December 02, 2004 02:30:28 PM »

1) Let me put it this way: I'm more likely to spend more time / return to a well-designed site, but as long as the photos and info are good I could buy from either.

3) I like cheap shipping fees. Whatever is less expensive!

4) It's important that you take orders in my country. As long as you ship to the USA, I don't care.

5) It wouldn't matter. Good reviews don't hurt, I suppose.

Good Luck! PM me when you get your site up!  Wink
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« Reply #2 on: December 02, 2004 03:03:37 PM »

1)  Yeah, the better the design, the longer i'll browse the site, the more apt i am to buy

2)I don't really like paypal, but whatevers easier for you i guess

3)  I hate flat shipping rates...lol.  b/c what if you buy something for $5 and its like $5 to hip, that kinda sucks. i think it should depend on the weight of the package and how far its going.

4)I think international focus would allow for more bussiness for you

5)  If i really liked the product and the layout, and thought it was legit, i'd buy from it even if it was the first time.  maybe you can set up something for repeat customers or customers that refer someone, like a free gift or a discount or something.

6)  I dont think you'd need a 1-800 #, just an email address, but make sure you answer the emails b/c people always remeber bad customer service.  Maybe if you put up a faq page?

Good luck with your site, and let us know when its up and running!!
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« Reply #3 on: December 02, 2004 05:27:28 PM »

1) Do you prefer to buy from a nicely designed website, rather than one not so nicely designed? 

I like a well-designed website that is user friendly and provides complete information. It gives off a professional appearance, and I'm less worried about never getting my stuff!

2) What shopping cart do you prefer to use when buying from a website?

I've really started to like PayPal. Otherwise, any shopping cart that is fairly inconspicuous and easy to use. (That is - you don't even pay attention to the brand because it was so easy!)

3) Do you like flat rate shipping fee's (such as $2 for every $20 bought) or one that is customized based on what is being shipped and how far its being shipped?

I like a fee scale that is based on price - i.e. "$2 for the first item, $1 for each additional" - or something like that. As long as it doesn't require too much thought!

4) Is it important that a site be international rather than only taking orders in their own country?

I think it depends on the country - Since I live in the US, I almost never run into sites that won't ship here. But I'd probably get frustrated if I lived in another country was always running into American websites that only ship in the US.

5) Would you buy from a website that you just saw for the first time, or would you rather buy from a website that your friend or someone you know bought from?

I buy from sites I'm not familiar with on a regular basis. As long as the products are unique and you seem to run a professional business, no recommendation is needed!

6) Is having contact with people/customer support important with smaller scale websites?  Such as a 1800 number?

I think krazigal's right - an FAQ page is quite important, and should take care of most customer service-type questions. Otherwise, e-mail should suffice. The cost of an 800 number would probably far outweigh the benefits!

Hope this helps! Good luck with your launch!
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april_cocaine
« Reply #4 on: December 03, 2004 02:01:58 AM »

1) Do you prefer to buy from a nicely designed website, rather than one not so nicely designed? 
 oh yes. it says something about the creator, that they care about their products.


2) What shopping cart do you prefer to use when buying from a website?
 paypal -  i trust this!


3) Do you like flat rate shipping fee's (such as $2 for every $20 bought) or one that is customized based on what is being shipped and how far its being shipped?
  i think a flat rate is good. simpler and easier to use and understand.


4) Is it important that a site be international rather than only taking orders in their own country?
  hmmm...i think in big countries such as the USA, no....but for smaller countries like the UK, yes. simply because there's not a massive market for handcrafted stuff in the UK, as much as there is in the USA.


5) Would you buy from a website that you just saw for the first time, or would you rather buy from a website that your friend or someone you know bought from?
 I'd buy from somewhere that I'd seen for the first time, bearing in mind they had a proffesional atomsphere to their site.


6) Is having contact with people/customer support important with smaller scale websites?  Such as a 1800 number?
 I think it's important to have contact, as you may feel it's just a scam or whatever. but personally, i think an email address is enough.
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katalina
« Reply #5 on: December 03, 2004 04:17:48 PM »

Thanks so much everyone!  The feedback you've provided is very important Smiley  I want to make my website as user friendly as possible.
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