Buyer Turn Ons

[Shelin20]

I made a sale last night and got a desperate email from the buyer stating that she really needed the item by tomorrow, the shipping was listed as $5 and this wonderful woman sent me the money to have it overnighted (which was her idea and I thought to be only fair since I charged her exact price for shipping and there is no etsy fees on shipping).
but anyway I told you that to say this
she seemed really happy that at 10pm at night I was willing to pack the item up and get it shipped to her this morning. I've noticed some places are pretty strict on shipping and such and it seems odd to me if they're willing to pay the extra then yeah stay up a little late make an extra trip (the post office cant be that far away) or invest in flat rate boxes etc for your mailman. People can ran to Walmart at 3 am and buy a bracelet etc but they come to etsy for an item because they want the handmade motif. I know most people who sell are hybrid crafter/business people but the business part can be almost more important at times. I guess what I'm babbling on about is the nicer and more accommodating (to a point of course) you are the happier they seem. Plus try to find out what the buyer wants it for, mine is wearing her item to a tennis tournament so I sent extra business cards so she can hand them out if she choses when she gets her dress noticed.

[kjlutz]

Some things I look for:
good descriptions/tags/key words (I hate when they don't relate to the item just to get hits)
pictures of the actual item being sold
appropriate shipping costs
communication from the seller (I like to hear when it's been shipped especially because I've had packages be held up at customs before)

[madhatterdesign]

Sellers who have great follow-up.

*If I make a purchase and a seller then later (even after feedback has been exchanged), contacts me to see if I am pleased with my purchase, that says they want my input as well as return business.

*This week I received a holiday card from someone I bought from, and inside was a discount for a purchase. That is something special to spend the money to send out, not to mention keep track of addresses for mailing.

Both of these shops will be seeing me again.

I really like the idea of the holiday cards : )

I think I might give it a try.

Lots of great advice in this thread.