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Topic: How's your Etsy shop doing now?  (Read 425652 times)
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« Reply #4360 on: October 15, 2007 10:49:13 PM »

bummer, it sounds very resonable.  You have given her 7 days to pay and have reminded her about her invoice.  Relisting the object isn't unresonable at this point.

I am dealing with the same thing right now.  Somebody bought some of my handspun yarn on Sunday, but never payed.  When I went to look at her feedback it seems this has been a habit she picked up back in February.  She will load up her cart with items and then never pay for them.  I sent my first reminder yesterday and I am going to send another in a couple days, but if she hasn't payed by Friday I am relisting.

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« Reply #4361 on: October 16, 2007 01:04:39 AM »

That is a bummer... But I think what you've done is very reasonable. Etsy states that payment should be made within 3 days (if not immediately), so 7 days is very generous. Also, you've done the polite, professional thing by sending a reminder and an invoice, it can't be said that you were being unclear at all. The customer would have no reason to be unhappy with the way you went about it.

I think re-listing is perfectly fine - after all, it's not going to sell if no-one else can see it... Smiley

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« Reply #4362 on: October 16, 2007 04:22:31 AM »

Don't just relist it, report it to Etsy to get the fees waived and the transaction voided.
« Reply #4363 on: October 16, 2007 06:14:05 AM »

Definitely report the transaction as soon as possible. I submitted one almost a week ago and still have not gotten it off. So keep that in mind.  She could make payment while they are working on canceling the transaction. It used to be it took 24 hours, don't know what happened with that since they have more people working on it now. I wonder if they are getting more and more non-payers.

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« Reply #4364 on: October 16, 2007 07:06:07 AM »

I'd be cancelling that sale, too.  It's not a harsh thing to do, with proper communication.  If she still wants it, she can come back and buy it and pay  Smiley

Thanks for the welcome back, Bixby .. seems to me that when somebody repeatedly doesn't pay, the "wait time" before cancelling a sale could be shortened, too.

BeaG - good luck with your move!!   What a huge change for you; I know it'll bring great things.  I hope it all goes very smoothly for you.

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« Reply #4365 on: October 16, 2007 08:06:22 AM »

Thanks for all your input everyone. I will report it for sure (I didnt know you could do that). I tried giving the lady a few days in case she had to sign up for paypal, wait for the card she registered with to clear, etc...a week is plenty long.

I think I am going to put something in my shop announcement about a minimum requirement of time for payment to be received before I relist an item.

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« Reply #4366 on: October 16, 2007 10:30:19 AM »

Thank you, Tiph!

Modus, I did a thread on the Etsy forum on how to deal with non-paying customers:
It happens a lot. Sorry you have to deal with it too.


« Reply #4367 on: October 16, 2007 11:19:56 AM »

Should I reopen?  Huh
« Reply #4368 on: October 16, 2007 01:22:09 PM »

sure!  Would you be selling your soaps?  They are super cute.

Check out the Electric Sheep Fibers!  http://amysbabies.etsy.com

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« Reply #4369 on: October 16, 2007 01:24:47 PM »

Yea... I already sold over 400 on Etsy....
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