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Topic: How's your Etsy shop doing now?  (Read 303551 times)
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kattghoti
« Reply #3390 on: May 13, 2007 07:13:21 AM »

I wouldn't mind that, but I DO expect them to tell me that.  I have sent a convo AND an email, and I've gotten no reply.  That bugs me.  I'm a real person, but some automated shipping bot at Amazon or someplace.   I intend to wait a week.  I know they changed things to 3 days, but has anyone had to deal with a non-payer since they did that?  Or are they still expecting us to wait 10 days?
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motleycruiser
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« Reply #3391 on: May 13, 2007 08:06:16 AM »

I haven't had a non-payer yet *knock on wood* but I have to make a comment on this. I read a lot of comments about the non-payers, am I the only one who thinks this is totally rude. I mean come on etsy isn't like ebay where you may have to finish a bid on something you really like before you have the funds in the bank to keep another bidder from getting it. These are regular shops where you buy the item as soon as you want it like any other store. I mean if you were buying something like thru oldnavy.com do they really expect the website to wait for 3 days for payment. Totally inconsiderate.


As for how my shop is doing....well considering I have been horribly ill & couldn't list anything new pretty good. I got an order from someone at work because of a hat she saw in my shop so no fees taken out YAY!
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BeaG
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« Reply #3392 on: May 13, 2007 10:51:11 AM »

My experience: most 'non-payers' are ignorant and don't mean to be non-paying. They think by choosing PayPal as their payment method they have paid. They are non computer savvy people that mean no harm at all.
I only accept PayPal payments. When I have a non-paying customer, which happens very often, I send them an e-mail that says:

"Thank you for your order!
I did not receive your payment yet. I know the Etsy checkout process can be a bit confusing.
You can still pay me by using the direct PayPal link in your Etsy confirmation e-mail or by logging into Etsy, go to 'your Etsy', 'purchases', 'receipt', and use the direct PayPal link over there.
If I receive your payment today, I will be able to send out your package tomorrow.
Have a nice day,
BeaG"

After receiving this e-mail approx. 95% of them pay within 24 hours.
On 411 sales I actually had only 3 non-paying customer. But I guess I had to send out the above e-mail 80 times. It works.
Lots of times these customers still don't communicate, but they pay, so that reinforces the thought that they are just a little computer illiterate or poor communicaters.
That does NOT make them bad customers. I had many of them return for new purchases.

What I am trying to say: don't immediately think the worst. A little bit of friendly communication usually solves the problem.
BeaG
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RubyTuesday
« Reply #3393 on: May 13, 2007 10:56:52 AM »

Thanks tiph_thompson I'll give that a try Smiley ...I didn't realise Etsy forum had a BUGS section  Cheesy
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motleycruiser
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« Reply #3394 on: May 13, 2007 11:12:37 AM »

80 times!?!?

Thats crazy. I understand the non-computer savy people I have to help them all day to log into their accounts when 9 times out of 10 the problem is because they don't read directions.

maybe it's just me or because I see the problems not double checking causes daily but you would think people would double check their paypal or receipt of the transaction.

It's scarey to know some people have a computer  Grin

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snowyangel
« Reply #3395 on: May 13, 2007 11:17:13 AM »

I've also been lucky enough to have customers that pay promptly.

Currently my shop is the lowest its ever been in terms of items(some sold, some expired). It looks quite pathetic right now actually lol. But I'm working on some more hand bags to brighten it up abit since I've been getting emails about them. Smiley
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kattghoti
« Reply #3396 on: May 13, 2007 12:40:53 PM »

Like I said, I have emailed this person.  I let them know that Etsy doesn't automatically take out of their paypal account.  I haven't made any enemies on the site, so I'm sure it isn't out of spite.  It was the person's first day with an account, so I figure one of two things has happened:
1. They didn't realize they had to go TO paypal
2. They decided they didn't really want the item.

I actually feel it's #2.  I just have a bad feeling about that.  I'm not going to be rude; it's not in my nature.  It just bums me out.
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devilninny
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isnt he adorable?


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« Reply #3397 on: May 13, 2007 01:21:12 PM »

i love the item i ordered from nessagurl!
« Last Edit: May 15, 2007 09:36:13 AM by devilninny » THIS ROCKS   Logged

kattghoti
« Reply #3398 on: May 14, 2007 06:42:06 AM »

I am writing a third message to my nonpayer.  It's basically saying that I haven't received payment, and if she's changed her mind on the item, I need to know so I can contact Admin.  The way I see it, if she tells me, then no hard feelings.  But I want to add that if I do not hear from her by the 21st I will contact admin and leave negative feedback.  Would that be inappropriate?  Should I save it for a later email?  I don't want to sound like it's a threat, but I feel like people need to realize that this isn't something sellers take lightly.

I think at this point I will leave it for a later email, but I'm wondering if it needs to be said at all.  I guess I'd rather be warned that negative feedback would be coming my way, but that's just me.

Oh, and I know she knows how to pay--she has positive feedback now thanking her for prompt payment.
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sarasvati
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love for crafting!


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« Reply #3399 on: May 14, 2007 06:45:44 AM »

I've had a few non-payers....most of them don't email me at all, I have to email them...and I had a couple of them reply "I changed my mind, I don't want the item anymore"...bleh!  Luckily, most people are good!  Smiley
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