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Topic: LYS Stories - All Sides  (Read 11598 times)
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fyberduck
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« Reply #110 on: November 13, 2006 05:50:26 PM »

However, if you're having a problem with the owner of the LYS on different occasions to the shop, I'm not sure writing a letter to her is going to help her change how she runs her store.

That's my problem, in both LYS's actually - one of them only does really good business on the days the owner always takes off!  (she's lucky she has really nice workers, is all I can say)

And, the owners know they've got captive clientele, anyway.
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the qfa:
unequivocally proving that knitting is not an intelligence test

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Madeleine09
« Reply #111 on: November 13, 2006 06:16:52 PM »

I agree with emilymildew. My grandparents own an "establishment" *cough*bar*cough* where I work during the summer, and sometimes you don't relieze when you are not handling situations correctly. I have had days where I didn't relieze I was being short with customers or other employees and my grandfather just takes me aside and mentions it. The sheer embaressment I feel is more than enough to keep me reminded to be nice.
And if you write a calm complaint letter or e-mail explaining the situation, and the owner doesn't see your side, then thats their problem. They obviously don't like your money enough.
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rachelo
« Reply #112 on: November 13, 2006 06:27:51 PM »

Or, I (and anyone else who doesn't like how they're treated at an establishment) can just stop going to said establishment and take our money elsewhere.  It's capitalism at work, and it's beautiful.
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Melesse
« Reply #113 on: November 13, 2006 08:04:24 PM »

I'm not quite sure where bitching about poor service and poor attitudes automatically equals taking it like a doormat. I know in my case, where I was snotted at for being a beginner crocheter tackling a perhaps difficult pattern, I asked the woman to do her job and help me find a suitable yarn sub, politely and firmly. I'm also never giving them my business again. I don't take bullshit from any salesperson, ever.

That I stood up for myself and continue to do so by taking my money elsewhere doesn't negate the fact that the woman was impossibly rude and ignorant. To me, that's what threads like this are about, sharing stories of frustration and a bit of head shaking in disbelief. The appeal of doing this in a community like this (even though I'm not a knitter) is I can whine about being pushed towards $20 skeins of yarn after asking for something on the cheap end of things without having to translate what skeins are, what's considered "cheaper" in a LYS, what a LYS is, etc.

For me, I jumped on the thread as soon as I saw it this morning and added my frustration story because there's something cathartic and very positive in sharing frustration with people who understand it and the context in which it occurs.
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rachelo
« Reply #114 on: November 13, 2006 08:41:59 PM »

I'm not quite sure where bitching about poor service and poor attitudes automatically equals taking it like a doormat. I know in my case, where I was snotted at for being a beginner crocheter tackling a perhaps difficult pattern, I asked the woman to do her job and help me find a suitable yarn sub, politely and firmly. I'm also never giving them my business again. I don't take bullshit from any salesperson, ever.

That I stood up for myself and continue to do so by taking my money elsewhere doesn't negate the fact that the woman was impossibly rude and ignorant. To me, that's what threads like this are about, sharing stories of frustration and a bit of head shaking in disbelief. The appeal of doing this in a community like this (even though I'm not a knitter) is I can whine about being pushed towards $20 skeins of yarn after asking for something on the cheap end of things without having to translate what skeins are, what's considered "cheaper" in a LYS, what a LYS is, etc.

For me, I jumped on the thread as soon as I saw it this morning and added my frustration story because there's something cathartic and very positive in sharing frustration with people who understand it and the context in which it occurs.

What she said.
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elijor
« Reply #115 on: November 13, 2006 08:43:38 PM »

Yikes - I sure didn't mean to stir up trouble.

I certainly understand the cathargic reaction that comes with having a place like this to vent and certainly did not mean to imply there was anything wrong with it. I feel the same release as most when I'm able to blow off steam about bad service.

I also understand that sometimes people are misunderstood or don't realize how offensive they are. And even worse, sometimes an owner doesn't realize his/her help is making people unhappy.

Certainly capitalism and the almighty dollar work but sometimes (please note I did say sometimes) speaking up does too. If I had been to a store several times (or even once if I tried speaking up and still got snubbed) and had bad service everytime I too would walk away.

Bottom line - I don't think anyone sounding off here is a doormat. I was just trying to look at things from more than one viewpoint because after all while this board is a great place to vent it is also a place to share ideas/thoughts.
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funkyhooker
« Reply #116 on: November 13, 2006 09:16:12 PM »

We have a ultra snotty bitch that owns our LYS here in the infamous town of Huntington WV (of We Are Marshall fame) and she is SUCH a bitty, you just couldn't know.  Soo.... I'm going to take this opportunity to slander her here as it seems a nice venue!

Knit-N Hook
 703 6th Avenue, Huntington, WV 25701

Patricia Proctor

http://www.wtop.com/?nid=456&sid=954496

The above link is just a newstory where she recently reared her snooty head.
This ugly old woman has belittled all of my friends in our stitch and bitch.  Has refused many people entry into her store and has openly LAUGHED at people who said they crochet.  Her "YARN" is incrediably overpriced and a lot of it is WAY too tacky to cost 24.95 a ball.
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fyberduck
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« Reply #117 on: November 14, 2006 02:50:58 AM »

Wow.  I'm beginning to think we should take out an ad in all the popular knit/ crochet magazines:
To: LYS
PLEASE BE NICE
From: your clientele
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the qfa:
unequivocally proving that knitting is not an intelligence test

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kategirl
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« Reply #118 on: November 14, 2006 05:50:22 AM »

I have removed some posts in order to try and get this thread back on track.  please try to stay on the original topic of LYS and not veer off into political talk, personal attacks, or debating if people are being doormats or not.  let's get back to the crafts!
« Last Edit: November 14, 2006 08:14:34 AM by kategirl » THIS ROCKS   Logged

motleycruiser
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« Reply #119 on: November 14, 2006 11:59:56 AM »

Has refused many people entry into her store and has openly LAUGHED at people who said they crochet.  Her "YARN" is incrediably overpriced and a lot of it is WAY too tacky to cost 24.95 a ball.

Ok I find it kind of funny a store owner would refuse customers that crochet. That obviously tells her experience level. Doesn't she know we use like what is it 1/3-1/2 more yarn than knitters so she would be making a fat profit from us....DUH!!!!

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