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Topic: 6/29/06 - Check it out! A Help Desk!  (Read 16144 times)
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leah
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« on: June 29, 2006 09:48:57 AM »

Hey everyone,

(The Friends of Craftster members already got a sneak peek at this and were kind enough to help us work out the kinks. Thanks guys!)

I've installed a program called a "Help Desk" where people can go and ask questions or report problems related to Craftster in general or Swaps and then have a Moderator get back to them. This will be a great addition to Craftster because:

a. it will allow all of the Moderators to streamline and share the work involved in helping others

b. I can pore over the kinds of questions and problems that are being asked and do useful things with that info like update the help documentation or change the way Craftster works

Here's the URL and it can also be accessed by the Help links at the top of every page:

http://www.craftster.org/helpdesk/

Leah
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« Reply #1 on: June 29, 2006 10:47:30 AM »

Yay!  *cheers & applause*   Smiley
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« Reply #2 on: June 29, 2006 01:19:29 PM »

This is so great! I almost wish I was having a problem...
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« Reply #3 on: June 29, 2006 02:34:37 PM »

This is so great! I almost wish I was having a problem...

Haha, I was just thinking that.
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« Reply #4 on: June 29, 2006 02:52:15 PM »

Good idea! See! Leah always comes up with such great ideas.
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« Reply #5 on: June 30, 2006 12:02:44 PM »

This is so great! I almost wish I was having a problem...

Haha, I was just thinking that.

How nice to know I'm not the only one to think that  Cheesy

It's a really cool idea.  Yay Leah!
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« Reply #6 on: July 01, 2006 03:40:41 PM »

I love this!

If anyone needs to open a help desk ticket, could you include a link to the thread or post you are referring to?  Thanks!
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« Reply #7 on: July 03, 2006 01:35:35 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?
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« Reply #8 on: July 03, 2006 02:40:29 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?

Eeek. Maybe you should refresh the page after you open the link.
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« Reply #9 on: July 03, 2006 06:04:00 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?

Eeek. Maybe you should refresh the page after you open the link.



i just tried that now, but i still get the craftsters need to know guide, not the help page.

i sent in a help ticket about it, and sweets answered it, but she seems to get a different page them me!

i put more info in the help ticket than i did here, do you wanna check it out?
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leah
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« Reply #10 on: July 03, 2006 06:30:00 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?

Eeek. Maybe you should refresh the page after you open the link.



i just tried that now, but i still get the craftsters need to know guide, not the help page.

i sent in a help ticket about it, and sweets answered it, but she seems to get a different page them me!

i put more info in the help ticket than i did here, do you wanna check it out?


Oh! I just realized -- do you use a different Theme than the standard yellow one? I forget to change the help link for the other Themes.
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craftydame
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« Reply #11 on: July 03, 2006 06:34:53 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?

Eeek. Maybe you should refresh the page after you open the link.



i just tried that now, but i still get the craftsters need to know guide, not the help page.

i sent in a help ticket about it, and sweets answered it, but she seems to get a different page them me!

i put more info in the help ticket than i did here, do you wanna check it out?


Oh! I just realized -- do you use a different Theme than the standard yellow one? I forget to change the help link for the other Themes.


yes! i've got the red one.

(everytime i log out of craftster, or log in on a different computer i'm so surprised by how different the yellow looks!)

thanks leah!
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« Reply #12 on: July 20, 2006 02:14:03 PM »

Good idea! See! Leah always comes up with such great ideas.

Like that craftster idea, I like that one...hee hee Cheesy
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« Reply #13 on: August 31, 2006 12:57:11 AM »

Just in case it hasn't been noticed yet or maybe I am just posting this to early and all the kinks are not done yet.
so I thought I would post you a quick FYI

help desk link took me to a blank page?
Bookmarks link takes you to the home page
Bookmark link is gone from the threads
hot new topics link takes you back to the home page
recent posts with pictures link take you back to home page
and in our profiles - swap feedback is missing

I've tried clicking on all the links and those are the ones not working so far.
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not2old4glitter
« Reply #14 on: August 31, 2006 01:10:05 AM »

and none of the pics are working and the photo hosting link gives an Error 404 - Wrong Page
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Melesse
« Reply #15 on: August 31, 2006 03:59:25 AM »

To add to the list, the swap feedback page is goving a fatal error:

"Fatal error: Unknown function: ssi_isguest() in /home/craft/public_html/swapfeedbackform.php on line 24"
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« Reply #16 on: August 31, 2006 04:14:49 AM »

Thanks all!
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« Reply #17 on: September 01, 2006 10:39:07 AM »

Yay!  *cheers & applause*   Smiley
HAHA i LOVE your icon its soooo cute and funnny
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diosaperdida
« Reply #18 on: September 01, 2006 06:44:38 PM »

Just in case it hasn't been noticed yet or maybe I am just posting this to early and all the kinks are not done yet.
so I thought I would post you a quick FYI

help desk link took me to a blank page?
Bookmarks link takes you to the home page
Bookmark link is gone from the threads
hot new topics link takes you back to the home page
recent posts with pictures link take you back to home page
and in our profiles - swap feedback is missing

I've tried clicking on all the links and those are the ones not working so far.

I believe those are due to the software for the board being updated and things that are specific to craftster and not part of the original software need reprogramming.
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« Reply #19 on: September 01, 2006 10:29:42 PM »

Yep  Grin and they are all fixed and running smoothly now
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diosaperdida
« Reply #20 on: September 02, 2006 02:08:14 AM »

People that can do computer stuff..and fast amaze me.
I took an hour awhile ago, trying to join a blog ring and put the code that they generate for joiners on my blog.
Those who know computers, have my admiration.
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