A Crafts Community For Craft Ideas & DIY Projects - Craftster.org
Help | About | Contact | Press | Advertise | Terms | Site Map
Welcome, Guest.
Please login or register.
Random Tip: Do you have an idea for improving the Craftster swap process?  Suggest and discuss it here on the Talk About The Swap Process board.
Total Members: 300,947
Currently Running With Scissors:
479 Guests and 8 Users
Home Craftster Community Crafting Articles Craft Tutorials My Craftster Crafting Calendar City Guides Craft Shop


Pages: [1] 2 3  All
Jump to page:
    Print  
Topic: 6/29/06 - Check it out! A Help Desk!  (Read 16615 times)
Tags for this thread:  Add new tag
Share the love... Pin it Submit to reddit add to Wists
1+
 
leah
Global Moderator
Tutorial Contributor

Friend of Craftster Friend of Craftster

Offline Offline

Posts: 8051
Joined: 01-Jul-2003

formerly "the craftster admin" - viva craftster!


View Profile WWW
« on: June 29, 2006 09:48:57 AM »

Hey everyone,

(The Friends of Craftster members already got a sneak peek at this and were kind enough to help us work out the kinks. Thanks guys!)

I've installed a program called a "Help Desk" where people can go and ask questions or report problems related to Craftster in general or Swaps and then have a Moderator get back to them. This will be a great addition to Craftster because:

a. it will allow all of the Moderators to streamline and share the work involved in helping others

b. I can pore over the kinds of questions and problems that are being asked and do useful things with that info like update the help documentation or change the way Craftster works

Here's the URL and it can also be accessed by the Help links at the top of every page:

http://www.craftster.org/helpdesk/

Leah
THIS ROCKS   Logged

Want to support Craftster? Find out about becoming a Friend of Craftster!

{ craftastic.com | leahkramer.com | helloadorable.com }
sweets4ever
Administrator
Tutorial Contributor

Friend of Craftster Friend of Craftster

Offline Offline

Posts: 41502
Joined: 18-Jan-2005


View Profile
« Reply #1 on: June 29, 2006 10:47:30 AM »

Yay!  *cheers & applause*   Smiley
THIS ROCKS   Logged
RockWaterFalls
Dances With Arrows
Offline Offline

Posts: 331
Joined: 01-Feb-2005

Slave to the Craft


View Profile
« Reply #2 on: June 29, 2006 01:19:29 PM »

This is so great! I almost wish I was having a problem...
THIS ROCKS   Logged

Old Links I'm too Lazy to Change yet...:
Wists: http://www.wists.com/rockwaterfalls
Stalkers: http://www.geocities.com/amanda_zobel
Strutter
« Reply #3 on: June 29, 2006 02:34:37 PM »

This is so great! I almost wish I was having a problem...

Haha, I was just thinking that.
THIS ROCKS   Logged

star69
Offline Offline

Posts: 1196
Joined: 15-Jul-2005

Summer swappin' fever and writing inspiration!


View Profile
« Reply #4 on: June 29, 2006 02:52:15 PM »

Good idea! See! Leah always comes up with such great ideas.
THIS ROCKS   Logged
aliastriona_angerboda
Pirate Queen, Insane Woman, Complete Nerd
Offline Offline

Posts: 2070
Joined: 12-Jan-2006


View Profile WWW
« Reply #5 on: June 30, 2006 12:02:44 PM »

This is so great! I almost wish I was having a problem...

Haha, I was just thinking that.

How nice to know I'm not the only one to think that  Cheesy

It's a really cool idea.  Yay Leah!
THIS ROCKS   Logged

Stifflersmom
Friend of Craftster Friend of Craftster

Sassy Britches
Offline Offline

Posts: 5006
Joined: 31-Aug-2005

We are the people our parents warned us about....


View Profile
« Reply #6 on: July 01, 2006 03:40:41 PM »

I love this!

If anyone needs to open a help desk ticket, could you include a link to the thread or post you are referring to?  Thanks!
THIS ROCKS   Logged

As you sew, so shall you rip. Don't fear the ripper.
craftydame
Friend of Craftster Friend of Craftster

i love glitter and glitter loves me.
Offline Offline

Posts: 6960
Joined: 19-Feb-2004

hi craftster! i've missed you!!


View Profile WWW available for personal swaps
« Reply #7 on: July 03, 2006 01:35:35 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?
THIS ROCKS   Logged

check out my crafty blog!

i like exclamation marks.
leah
Global Moderator
Tutorial Contributor

Friend of Craftster Friend of Craftster

Offline Offline

Posts: 8051
Joined: 01-Jul-2003

formerly "the craftster admin" - viva craftster!


View Profile WWW
« Reply #8 on: July 03, 2006 02:40:29 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?

Eeek. Maybe you should refresh the page after you open the link.
THIS ROCKS   Logged

Want to support Craftster? Find out about becoming a Friend of Craftster!

{ craftastic.com | leahkramer.com | helloadorable.com }
craftydame
Friend of Craftster Friend of Craftster

i love glitter and glitter loves me.
Offline Offline

Posts: 6960
Joined: 19-Feb-2004

hi craftster! i've missed you!!


View Profile WWW available for personal swaps
« Reply #9 on: July 03, 2006 06:04:00 PM »

Leah, when i click on the help at the top of the page, i don't get a link to the helpdesk, just the usual help/FAQ.

am i missing something?

Eeek. Maybe you should refresh the page after you open the link.



i just tried that now, but i still get the craftsters need to know guide, not the help page.

i sent in a help ticket about it, and sweets answered it, but she seems to get a different page them me!

i put more info in the help ticket than i did here, do you wanna check it out?
THIS ROCKS   Logged

check out my crafty blog!

i like exclamation marks.
Threads you might like:
Pages: [1] 2 3  All Jump to page:
  Print  
 
Jump to:  



FacebookTwitterPinterest
only results with images
include swap threads
advanced search



your ad could be here!

How-To Videos
How to Do Cute Hairstyles for Medium Length Hair
How to Treat Dry, Frizzy Hair
How to Do Glamorous Everyday Hairstyles
How to Do an Elegant Hairstyle
How to Do a French Twist Hairstyle
Latest Blog Articles
@Home This Weekend: Chalkboard Wine Glasses
Handmade Gift Ideas: Wooden Chain
Handmade Gift Ideas: Upcycled Car Trash Bag

Comparison Shopping




Support Craftster
Become a
Friend of Craftster

Buy Craftster Swag
Buy Craft Supplies
Comparison Shopping

Craftster heartily thanks the following peeps...
Moderators

Follow Craftster...






Powered by MySQL Powered by PHP Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC
SimplePortal 2.3.5 © 2008-2012, SimplePortal
Valid XHTML 1.0! Valid CSS!

Copyright ©2003-2014, Craftster.org an Internet Brands company.