See also http://www.craftster.org/forum/index.php?topic=83826.20
Apparently I am not the only one who has problems with sewingpatterns.com.
From the original posts at wild ginger:
my original post:
Be carefull with sewingpatterns.com though. They have a lousy service. I ran into printing problems because I use a network printer that is not directly connected. To make a long story short 5 online help request and 10 emails went unanswered so there is a complaint at Better Business Burea now.
Ms Rosie says:
Sadly I am having the same experience -- I ordered the sample disk and it will not print on my home printer either. And so far no answer from them.
From the better business bureau:
Re: Complaint #98131353 - Sewing Patterns
Although we have tried to obtain a response to your complaint form the company in the hope of reaching a mutually acceptable resolution, they have ignored our requests. We are, therefore, closing this complaint.
Your unanswered complaint will become part of the information we report to the public on this company for the next three (3) years. Also, should any government agency request our files on this company, your complaint will be included.
If you have worked out a settlement directly with this company, would you please send us a note by email to email@example.com
or fax at (909) 825-6246 or by mail. Please tell us about the resolution and any other comments you may have. Your help in doing this is extremely important to ensure that our reports to the public on this company is accurate.
Thank you for contacting us about this complaint.
The Better Business Bureau
Needless to say there was no settlement.