Hey, everyone! I have an issue brewing and wanted to get your take on it....
I sold one of my cat toys on March 14. Here's the listing: http://www.etsy.com/view_listing.php?listing_id=5481213
So woot woot, super excited! The buyer didn't pay right away and didn't specify which toy she wanted, so as usual I sent an email saying thanks for the order and that I'd ship it as soon as she Paypal-ed me and told me which one she wanted. I sent it both by email and convo. She never responded, but few days later she paid. This was yesterday. So I sent her another email and convo, thanking her for payment and asking her which toy she wants.
Today, I still haven't heard a peep from her, either by email or convo. Looking at the original listing, I'm wondering if I made it clear enough that the toys are being sold separately. What should I do if I haven't heard from her within her 10-day limit? Or does the 10-day limit even apply to things other than sales? Does anyone have any experience with this?