I'm sorry to hear the machine is still not working!
Maybe youtube can help you. Try to do exactly what she does.
How to wind thread onto a bobbin
How to load your bobbin into the machine
How to thread your machine from the spool
How to bring up the bobbin thread
How to start sewing
Also, another beginner's mistake is to push the fabric yourself. The machine should always be moving the fabric; you just guide it from side to side to stay on track.