I'm sorry, I know you asked just about your FAQ section but I have a couple of other comments.... I hope you don't mind
Do you require people to sign up for a username and password to shop with you? Seeing that at the top just makes me want to run away - maybe it's just me, but I generally refuse to purchase with sites that make me set up an account because I know I won't remember the information and it just seems like an extra step.
Also, I would move everything up on the page - I like the logo but then you have this huge white space (not really white -- see image below -- the green question mark is on the space). It seems like it would be better if you used that space to show off your products rather than forcing people to scroll down.
I clicked on FAQ but I got a notice saying that the page was still under construction......