OK, I make these custom rings and have been selling them pretty happily. Most of the time everything goes fine, but recently I got an order for a certain size ring and made it and shipped and the person has received it and said she made a mistake in the size (she made it sound like she knew all along she was ordering the wrong size and should have listened to the person she was buying it for) and can she just send it back and get a new one in the right size. She offered to pay for new shipping.
Now, me being kind of stupid I didn't have a return policy posted on etsy at the time she ordered. I do now, for sure. But I didn't then. However! I make these rings from start to finish and it is quite a bit of my time, not to mention the silver. I only charge 20 dollars for them. Also, since it's a custom order there's nothing I can really do with the returned ring except recycle the silver.
Now, since I didn't have any return policy posted at the time I think I'm going to let her return the ring and make her a new one, even though this really sticks in my craw.
I want to let her know that I'm doing her a favor since she messed up in the first place and let her know about my new policy, but is this passive aggressive? Should I just make the darn ring and let it go to keep a happy customer?
Please give me all your advise. Thanks!