sent package a very nice package through UPS with tracking instead of USPS with delivery confirmation. Sent on time but needs to work on communication. Multiple problems because of confusion about swapping.
(Note that this system was started on April 26, 2005 so it doesn't contain complete data for prior to April 26, 2005. Every attempt has been made, however, to enter all the Negative Feedback for prior to April 26, 2005 based on old records that were kept.)