I so agree with everyone's assessments of Wal-Mart/ JoAnn fabric counters--however, i've just crossed the line, or counter as the case may be, from guest to employee at a JoAnn's. YIKES! Employees have a rough time of it, I'm not surprised that they are less than enthusiastic in their jobs--they are probably frightened by their superiors! I applied only to have a "nice part-time job"--not the way it is turning out. Although, I am cheery and wouldn't think of giving lack-luster service! Complaining is what crafster is for!