Welcome to the Constructive Feedback Lounge
. It's cool, baby. No need to stress over your stitches! We're going to see what you're having problems with, and how we can help. Posting here will make it easier for us to check in and make sure you're getting the correct info on our products. However, there are also many people on this forum who can offer helpful advice and chime in. I will look regularly in on this thread, and also encourage anyone and everyone to offer up constructive, helpful information about their experiences with our products.
If you are having problems with a specific product of ours, please let us know about it
This thread is not meant to discourage other threads or discussions in any way, this is specifically for questions and concerns related to Sublime Stitching products within this forum so we can find them easily and address them. We know 'em best, so ask us! If there's a real problem, we'd like to be the first to know about it so we can make improvements where needed. I really care about your experience with Sublime Stitching, and your feedback is the most helpful and important way we can grow this company. We can't do it without your help, and we can't help you if you don't let us know you need it!
I've spied several threads that recently had questions that weren't being properly addressed, or didn't have my input, so I'm gonna address them here to kick things off:Thick Pattern Lines
I am aware of this problem and am re-vamping sheets to refine the lines wherever I can. This is more of an issue on the sheets that were designed several years ago and not as much on newer ones where I'm trying to be extra careful. Overall, we're re-vamping and improving the pattern sheets each time they re-print. Like the new and improved Chinatown
sheet!Carbon Paper with T-Shirt Fabric
Carbon transfer paper, of any kind, doesn't tend to work well on t-shirt fabric for tracing your own designs. To get your own design on t-shirt fabric, one workaround is to use the carbons for tracing onto the stabilizer rather than attempting to use the carbons directly against the spongy t-shirt fabric. So, trace onto stabilizer, apply stablizer to t-shirt fabric on top. Yay! This is not the only solution, but should make your life a whoole lot easier.Craft Pad Paper
I caught one person's post that they were having problems with the paper in the Craft Pad. I tested it and didn't have the same problems, so please pm me about that. If others are having issues (paper sticking to iron) please let us know so I can tell Chronicle. If it's just this one pad, I'll happily replace it. Make sure that iron isn't magma-scorching hot either...that might be the culprit!T-Shirt Stabilizer and higher costs overall
Some people were wanting to know why our stabilizer, as well as other goods we offer, cost more than what you may find at a Large Corporate Retailer
. We are a Small Independent Retailer
that carries unique product not always found at large stores. Nearly all of our product is assembled locally, by us and some product is developed and manufactured by us. We cannot compete with prices on any product when compared to giant businesses who sell in enormous volume. We want you to know that whenever possible, we deal directly with our own manufacturers (from the labels on the boxes to the guys printing our instructions to the women who make our tea-towels) in an international, fair-trade or local community relationship. When you shop with us, you are supporting an independent, small business and by extension, numerous local, US-based or international family-run companies that ensure their fair-trade or ethical manufacturing for us and our customers.
We do our best in this regard, and being a conscientious consumer/retailer can mean higher costs. But we know you can't always afford that, and we totally understand. It's only through support of our company, and therefore support of these businesses, that we can hope to lower our prices.
I hope these answer some questions that have been floating around out there. I'm thrilled that you all keep us working so hard like we do. Just understand that we are an itsy bitsy company with a big name (and a big heart).
You are now welcome to post issues and concerns here. It won't take the sole responsibility to respond, but I'll feel a whole lot better if they are brought here so we can avoid unnecessary frustrations, negative snowballing and misinformation. Mary and Jessica will help out and I welcome the input from others on this forum as well.
Thank you! You guys rule. Really you do.