I thought I should post this to warn all of you out there - not to order from this wholesale handbag company called Handbags Central http://www.handbagscentral.com
I live in Hong Kong and this company is in New York. So I don't sell handbags but came across this site from a forum. The bags seem quite cheap so I gathered some friends and ordered 24 bags (their export minimum) in mid-November last year.
After a whole month, they shipped me a box containing 9 bags only (and one of them isn't the style I ordered and the other one says "Sample - not for sale" and was completely worn out and old). No receipt has even been supplied to me.
Since then, I kept emailing this guy I ordered from, but of course he never replied. I called the company and given the time difference, I left many messages but no one called me back or contacted me. I stayed up one night and made the call so that I could reach them at their office hour. Then this woman put me on hold for a long long time that I had to hang up and call again. She said she need to dig up the paperwork and talk to her bosses. So I set the alarm clock and woke up again to call her. Of course she said no progress. So I asked her to promise to keep the communication up through emails. Not surprisingly, I have sent her 3 emails since that phone call but she never returned any news!
This woman's name is Anna Cardinali and the guy I ordered from is called Anthony Costello. There is nothing I can do right now but to call them up again tonight, my time. But if they still say they don't have the paperwork or they insisted they have shipped me all the bags, I am really stuck. I have paid for up to US$300 for the bags and the shipment took me US$76.
I am so sad about this
and the worst thing is that I have got my friends involved. Although I have asked them to pay me yet, because I felt bad about this, they still asked me once a while whether or not the bags have come in.
Just DO NOT ever buy from this company and warn your friends. Also, if you have some suggestions on how I can resolve this, please let me know.
Thanks for listening!